The only carmakers to feature in the UK's top 50 organisations for customer service, the UK Customer Satisfaction Index, are Asian brands Suzuki, Hyundai, Kia, Toyota and Honda.
As we enter a new decade, it’s a perfect time to take stock and review the current aftersales journey and how this can be improved to be a key revenue driver for dealers.
One in two of 300 employers surveyed by CV-Library believes discrimination about class is an issue when hiring.
Two in three car buyers search on at least three motor advertising websites when trying to find their next car, according to research by Insight Advantage
The DVLA has revised its official policy on trade plates following lobbying from the Used Vehicle Industry Group (UVIG) over worries about dealers using untaxed ex-demos and pre-registered cars.
The third Innovation Lab from BMW Group Financial Services UK is looking for applications from start-ups with ideas that will positively disrupt the wider motor finance industry.
The latest AM magazine’s listing of the AM Awards finalists in the General Manager/Dealer Principal of the Year category was partially incorrect.
A partnership between Click Dealer and V12 Vehicle Finance is promising an end-to-end used car technology solution that covers vehicle sourcing, funding and consumer finance provision.
Motorpoint, the UK's largest independent car dealer group, is preparing to open its 13th used car supermarket at the end of January.
Plan have been approved for a standalone service centre in Aberdeen for an unnamed global car manufacturer with electric cars in its range.
Interpol has now issued a 'red notice' for the arrest of former Nissan boss Carlos Ghosn after he escaped from Japan while facing trial for alleged financial misconduct.
Stan Palmer, the family-run dealer group in Cumbria, has expanded into its fourth site with the addition of a Suzuki franchise.
BMW’s company-owned dealer group, BMW Park Lane, is dressing down for 2020. It has adopted a new dress code policy from January 1 to try to create a more relaxed impression on customers.
The choice of large estates is diminishing, but Mazda’s dealers can still find customers for this trusted workhorse
Financial Conduct Authority says proposed rules on commission disclosure are designed to give buyers more clarity
