Car dealers can improve customer satisfaction by providing online part-exchange prices and simplifying the administration process at point of sale.
Sytner Group's CarShop used car supermarket operation has opened a £100,000 Technical Training Centre at its preparation centre in Leighton Buzzard.
Inchcape UK’s Lexus Guildford dealership has invited customers to its Winter Wonderland Christmas fair in support of Alzheimer’s Society.
Lotus is planning to redevelop its Hethel headquarters to include a customer experience centre, heritage centre and museum.
Inchcape UK's Land Rover Kings Lynn car dealership gave potential customers the chance to chat with celebrity guests including Captain Mark Phillips, Zara Tindall and Clare Balding at the recent Burghley Horse Trials.
The Motor Ombudsman has revealed that despite an upsurge in demand for assistance, the 10-year anniversary of its Service and Repair Code reveals a positive picture of the UK's automotive sector.
Green Flag research has revealed that Londoners spend the most on unnecessary motor repairs.
Mercedes-Benz Retail Group’s Watford dealership has been criticised by the city's Mayor and nearby residents for ignoring rules and blocking pavements and cycle routes with its "dangerous" car parking.
Inchcape UK’s Mercedes-Benz dealership in Warrington has celebrated its 10-year anniversary with an event to thank customers and employees.
JudgeService has launched Micro Reviews, a new real-time review product allowing car buyers to post online feedback about their customer experience in franchised dealerships.
Bosch's new technician training centre has laid a path for the evolution of aftersales and will serve to encourage “pride in the brand”, Group Renault’s Mark Crockett has said.
Breeze Volkswagen rolled back the clock to recreate a landmark moment from 14 years ago as the car retail group celebrated its 20,000th sale.
An estimated two million Brits regret “jumping straight-in” to the first finance deal offered without shopping around, research has revealed.
Lookers has become the only UK motor retailer to receive two Mumsnet rated retailer badges in response to its family focussed dealership developments.
Hyundai has put together a free track day driving experience for i30 N hot hatch customers at Millbrook proving ground in Bedfordshire.
Luscombe Motors Car Shop won Retailer of the Year accolades as Auto Trader rewarded the efforts of the UK’s best car dealers at its 11th annual Retailer Awards.
Car dealers could retain more than 60% of customers for MOT and service work if they send timely reminders, according to Marketing Delivery survey.
Land Rover came top of the premium car brands as Mini topped the volume sector in the results of JD Power’s latest Customer Service Index (CSI) Study.
Lexus has changed the way it deals with business customers and fleets by incentivising dealers to deliver ‘exceptional’ customer service as well as registrations.
Toyota’s trio of top UK retailers have received the Japanese manufacturer’s Ichiban awards for excellent performance in customer recommendations for sales and after sales service.
Mon Motors' Cardiff Audi dealership got a taste of the lead-generating benefits of customer events when it marked the launch of the RS4 with a Welsh food event for more than 50 VIP guests.
Kia has launched Kia Promise, a seven step initiative to boost customer retention and satisfaction.
The motor retail industry needs to rethink customer service if it is to reach the levels consumers now appreciate from the world’s online giants, Capgemini's Cars Online study finds
Hyundai has appointed insight agency Kantar TNS and customer experience management software specialist Medallia to boost its customer experience programme.
Bentley's longest-standing franchised car retailer Jack Barclay has reopened its doors after a refurbishment, with a client champagne bar as the ‘focal point’.
