Customer loyalty is essential to car manufacturers. But does brand loyalty matter to car buyers? And what can car brands do to drive stronger loyalty?
The ongoing cost of living crisis continues to dampen consumer appetite for new cars as data from iTrackLeads shows dealer enquiries fell by 18% year-on-year in October.
The average retail price of used cars advertised for sale via Auto Trader rose for a fourth consecutive month during October – rising £178 on September and a £548 on August to reach £17,587.
The trade-to-trade online used car stocking platform Dealer Auction has announced the appointment of Ian Armitage as technology director.
Used car values rose by an average of 2% on eBay Motors Group’s online marketplace as the market’s balance of consumer demand and limited supply continued to defy the UK’s economic gloom.
The Stellantis-owned used car retail business Aramis Group has acquired Cazoo’s Italian operations as the online retailer continues its withdrawal from Europe to focus on cost savings and the UK market.
Motorists are increasingly using smartphones and social media to inform their next car purchase, research by CarGurus has found.
Auto Trader has sold off its Webzone subsidiary, which trades as Carzone in the Republic of Ireland, for 30m euros (approx. £26m).
Jato Dynamics has announced the launch of its new solution, Car Mapper, designed to help speed up the process of used vehicle listing in the online marketplace.
The automotive retail sector’s used car shortages “will stick with us” for some time to come but it is not altogether bad news, Auto Trader commercial director Ian Plummer has told the AM News Show.
Auto Trader is expanding its YouTube team with two new presenters as part of a strategy to boost advert views for its retailer partners.
Online car buying platform heycar UK has promoted its chief commercial officer Karen Hilton into the post of chief executive, with Mat Moakes becoming CCO of the heycar Group.
With costs soaring, a constricted new car market and a used car market under pressure, the concern that routine vehicle servicing, maintenance and repairs (SMR) could be delayed, or cheaper alternatives sought by cash-strapped customers, is all too real.
Car buyers and aftersales customers need to receive a consistent experience online, in-store and across departments, CitNOW Group’s chief customer officer Carol Fairchild will tell delegates at next month's Automotive Management Live 2022 event.
Former GForces chief executive Giles Smith is set to step aside from his role as Automotive Transformation Group chief product officer following the appointment of Anson Moniz.
In his latest automotive retail sector analysis for AM magazine David Francis delved into the strength of the Volkswagen range, Toyota's electric car conundrum and considered whether premium SUVs might be running out of road.
Genesis will open its second UK Studio at the landmark Battersea Power Station site in a move that accompanies its shift into electric vehicles (EV).
I had just finished making a complete mess of trying to record a 25-second sound bite for the BBC on supply chain problems in the industry, when a security man from the nearby shopping complex came over and wanted to know what we were doing.
Social media is used by 71% of car buyers to assist with the buying process in some way, according to CarGuru’s research.
The Advertising Standards Authority (ASA) has rejected a complaint which alleged a radio ad for Toyota's CH-R hybrid "perpetuated harmful gender stereotypes".
Growing AM100 PLC Vertu Motors' high-profile efforts to leverage marketing and sponsorships to boost its profile will deliver "surprises" in the months ahead.
Former Leaseplan director Tim Meadows has returned to epyx in the newly-created role of chief commercial officer.
Used car supermarkets and franchised retailers responded to September’s sector stability to increase the value of their advertised vehicle stock by 1.5% and 1%, respectively.
Auto Trader is preparing to roll-out its used car valuations data to all its car retail customers as part of efforts to help them adapt to the “unpredictability” of the current trading climate.
Car buyers researching their next vehicle purchase on Parkers have gained access to 80,000 used car listings as part of a new partnership with heycar.
