Franchised car dealers across the UK could be missing out on an average of £99,200 in lost "red work" sales during 2016, according to data gathered by autoVHC.
Swansway Jaguar has revealed that the Crewe dealership is already performing above target in its first two months of opening.
An apprentice who hadn't been provided with training or the right equipment suffered broken feet after a wheel swap job ended badly.
A study by Santander Consumer Finance has shown that car dealers could be missing out on potential future sales due to lack of long-term loyalty building with aftersales.
While many general managers and dealer principals come from a sales background, the aftersales department isn't often effectively monitored.
JCT600 has opened an Audi and Mercedes-Benz car preparation centre in Chesterfield.
Inchcape has launched a search to find seven technicians to work across its Jaguar and Land Rover dealerships in Derby.
Brexit will have an adverse effect on new car prices according 57% of motorists who responded to a survey of consumers carried out by Kwik Fit.
Skoda has topped the Driver Power car survey standings after owners told the annual study that the Superb saloon and Yeti hatchback were the UK’s “best cars to own”.
Polestar, the aftermarket performance brand of Volvo Cars, has reached a milestone of 100,000 powertrain optimisations for Volvo cars around the globe since its introduction.
Due to a partnership between Divido and BMW, motorists can now benefit from aftersales finance with 60 retailers.
Dealer management systems supplier DMS Navigator, has issued the second version of the system in 20 years – free of charge.
Inchcape Retail technicians benefit from new employment package as part of a recruitment drive.
PSA Group is to launch what is being heralded as the industry’s first OEM rewards programme. It will be known as Perks and will go live on Monday.
Nissan Motor (GB) has appointed Chris Marsh as UK aftersales director as of June 1.
Matt Haden has been promoted to aftersales manager at the Swansway FIAT Group following 11 years with the company.
The future looks bright for Mercedes-Benz Retail Group’s West Bromley operation after two of its apprentices were named as Britain’s best by the vehicle manufacturer.
CitNOW video technology is powering the pan-European roll-out of the Ford Video Check aftersales service.
Three of Toyota’s UK retailers have been named among the manufacturer’s best in Europe, receiving Ichiban awards for their excellent performance in customer service, sales and aftersales.
The Motor Ombudsman’s vehicle recalls online search tool has seen an 80% boost in consumer interest between January and April, with an additional 49,000 page views.
Aftersales software solution provider autoVHC has announced the global rollout of its upgraded vehicle health check software following its acquisition by Snap-on earlier this year.
A majority of motorists (53%) would rather trade their car in for a model that can still be serviced by an independent garage, than pay more at a main dealer.
Lookers has reported 30% growth in used car turnover during a “buoyant” Q1 which saw retail volumes and rising profit across the board.
Technicians in the Mitsubishi Motors UK dealer network are set to receive Institute of the Motor Industry qualifications following specialist training on EV and hybrid vehicles.
Currently up to 44% of ‘red work’ – that which is identified as either an urgent fault or repairs that, if not completed, will render the vehicle unsafe, or even illegal - remains unsold by the average aftersales department.
