Over a quarter (26%) of Britons are complaining more now they can use social media to communicate with companies – but the majority of organisations are not listening.
Mobile compatible websites and the increase use of smart phones and tablets are tripling response rates to customer satisfaction surveys, according to dealer review company JudgeService.
Less than a quarter of motorists will first visit a dealership as part of their research for buying a new car as the internet continues to be the first port of call.
Nissan has reached its social media target to reach one million potential customers and advocates of its electric Leaf with its Big Turn On campaign.
Elektromotive, the electric vehicle (EV) charging point company, has entered into a joint venture with Charge Your Car (North) to create a network of 10,000 pay-as-you-go charging points across the UK.
Kia has expanded its partnership with social commerce company Reevoo after piloting customer reviews on its website and will now be publishing individual dealer reviews.
Germany's Incadea has joined London’s Alternative Investment Market.
Yorkshire car retailer JCT600 has made a five figure investment in rolling out a new mobile specific website in response to a huge increase it has seen in customers researching on smart phones while on the move.
Audi UK has appointed agency TH_NK to perform a strategic review of its digital activity to create a new plan for the next 12 months.
Dealers will now be able to schedule status and content updates on their Facebook more easily following changes to the social media website.
Richard Hardie, the North East dealer group, has improved its natural search ranking on Google after launching a programme to improve search engine optimisation (SEO).
Midlands-based used car specialist Parkway Motor Group has upgraded its telecom systems across its four dealerships in order to improve the way it interacts with customers.
Two-thirds of car buyers (66%) read owner reviews prior to making their purchase decision before visiting a dealership.
Volvo has extended its partnership with Mitsubishi Electric to develop infotainment technology for its next-generation of models.
Google will have to “offer remedies” to the European Commission (EC) following an investigation into whether its own services are given higher priority within search results.
New and used car enquiry motoring website Motoring.co.uk has seen mobile device visits to its website grow by 190% year on year.
Vauxhall has teamed up with Zipcar, the car sharing company, to offer its Ampera electric-vehicle to London customers in a six month pilot deal.
Added value technology is becoming a key factor in buyers' decision-making.
Vauxhall is replacing the core of its petrol and diesel line-up in the next 12 months with three all-new engine families.
Two entrepreneurs from Leeds have launched a new car buying website, called CarHerd.com, which claims to offer discounts to consumers by buying stock in bulk and avoiding price negotiation with dealer - although not entirely cutting them out of the purchase.
Media group Johnston Press is to launch a local, online motors platform powered by Motors.co.uk.
Google has introduced a new function to its search offering designed to boost results speeds and make it "more human".
Former Peugeot dealer council chairman and Charters Group managing director David Manchester will reveal how his business vastly improved GAP penetration rates and profitability at the AM Franchised Dealer Conference on June 14.
Dealers should delete comments and block users on social media channels if they are malicious or unfounded, according to dealer management software company Pinewood.
The May issue of AMe is now live, featuring fresh new content separate to the magazine edition, including a profile of Snows Group and analysis of the new and used car markets.
