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New Mercedes-Benz app lets customers book for a service on smartphone

Mercedes-Benz customers can now use their smartphone or tablet to book in for a service at their local dealership.

The new Service App allow customers to find a preferred retailer, arrange a vehicle service, see pricing, and complete the booking directly via the app, which runs on Apple or Android devices.

The Service App enables car drivers to book an A or B service, MoT, diagnosis and fixed-price repairs, with four service options for all budgets – Lite, Lounge, Drive and Collect.

  • Lite is offers a ‘drop and go’ option that gives customers the option to drop their car between 08:00 and 10:00 and collect from 16:30
  • Lounge offers customers the ability to book in and have their car serviced while they wait, with TV, newspapers, refreshments, a business area with complimentary Wi-Fi, and a kids’ zone. Lounge users are able to select a fixed appointment time from 08:00 and take a test drive while they wait.
  • Drive enables customers to bring their vehicle in and drive away in a fully-insured loan car.
  • Collect provides a collection of the service vehicle from a home or workplace, and a deliver back once completed

Customers must input their vehicle registration and mileage before selecting the requirements and which dealer they would like to use. One chosen, customers are able to generate an instant quote via the app and book for a price that is fixed.
 



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Comments

  • Nobby - 09/08/2013 12:02

    Now this is a proper tangible App. Well thought out and developed by MBUK, from what I can see quite ahead of the competition. So many brands think that a service booking system is an e-mail form with a customer request! MB have full embraced the concept by making it real-time booking, pricing and a number of customer options, add the changes in the dealerships too and this should be where all brands should be headed. Well done Mercedes I say....