AM's stories of the Year: May-June

These are the most read stories published on am-online.com from May and June 2014.

MAY

1) How daily targets led Rybrook Warwick BMW to global aftersales success

Daily targets and a focus on every individual have driven Rybrook Warwick BMW, the AM Awards winner for Excellence in Aftersales, to global success.

2) Franchised dealer warned by Financial Conduct Authority

The Financial Conduct Authority approached nine companies in the automotive industry in its first 15 days of taking responsibility for consumer finance.

3) Sacked salesman in attempted spending spree at motor auction

A salesman who was fired posed as his former employers to order nearly £300,000 of cars through BCA after getting drunk.

4) Nissan reveals Ford Focus rival with new Pulsar

Nissan has revealed the first official images of its new Ford Focus rival, the Pulsar. The new model will go on sale in the UK this autumn.

5) 'Small car' Suzuki's big UK turnaround

Suzuki turned its lack of new products over the past few years to its advantage and is enjoying sales growth and rising dealer satisfaction.

6) Vertu acquisition adds Land Rover and Jaguar sites

Vertu Motors has increased its representation of Jaguar and Land Rover with its acquisition of Hillendale Group.

7) Volume targets VS customer service scores: Is there a better bonus model for car dealers?

Carmakers tell dealers they want great customer service, but sales demands mean shifting units still carries a higher bonus. AM asks analysts, manufacturers and dealers if there is a better model.