AM Online

Nissan eyes profits from 'connected' aftersales

Nissan Leaf EV

Nissan will provide motorists with connected service alerts in 2017 as it takes the first steps towards connected motoring.

Dealerships will be able to carry out diagnostics and access details of the vehicle’s location as part of the plans, according to a report by Reuters.

Japan's second-largest car maker will begin rolling out the service in Japan and India in 2017, followed by other countries through 2020.

Kent O'Hara, Nissan corporate vice president and head of its global aftersales division, claimed that connectivity services could help aftersales contribute 25% of the automaker's overall revenues by 2022.

Reuters reported that Nissan would also market the device required to access the service, allowing the system to be retrofitted to existing models.

O'Hara said in the report: "With connectivity we can provide better information and better service offerings to our customers.

"We'll know what's wrong with that vehicle, we'll know where the vehicle is, we'll know what parts are needed for the vehicle and we can provide convenient service and alternative transportation options."

Click here for aftersales best practice and procurement insight

If you are not a registered user your comment will go to AM for approval before publishing. To avoid this requirement please login.

Comment as guest


Login  /  Register

Comments

No comments have been made yet.