AM Online

Car owners create their own bespoke service plans in 'industry first' from Hyundai and eDynamix

Hyundai Motor UK's service plan quote system on a tablet

Hyundai Motor UK has launched an online service allowing drivers to create their own service plans based on driving habits, vehicle age, mileage and use.

In what it believes to be an industry first, customers can create their bespoke plan online, instead of the dealer arranging it for them, therefore an alternative to the traditional ‘fixed price’ service plan options.

The online service plan quoting tool is part of the Hyundai website at serviceplan.hyundai.co.uk.

The website also allows people to pay for their chosen plan either upfront or spread over the year in monthly payments.

The system, built in partnership with eDynamix, incorporates discounted MoT and service campaigns. Users will also be able to include maintenance items such as tyre replacements, from October.

Nick Tunnell, Hyundai Motor UK aftersales director, said: “The new platform will give drivers the opportunity to create bespoke service plans based on their individual vehicles and lifestyles.

“No matter the age of their car, or the mileage, customers will be able to access a suitable service and repair plan at a tailored and competitive price - offering peace of mind and an alternative to the ‘one-size-fits-all’ fixed priced option that tends to be the norm across the industry.”

Iain Nickalls, eDynamix director, said: “OEM service plans have, in the past, been sold as a capital cost purchase, mainly on new vehicles and often tied into the purchase finance agreement.

“Customers were typically buying a number of services, not a service plan tailored to their own driving style and ownership requirements.

“Through the new platform Hyundai are not only allowing their customers to self-serve through the online portal, but they are also adopting a more customer-centric model, providing plans that are bespoke to each individual Hyundai customer.”



Click here for aftersales best practice and procurement insight

If you are not a registered user your comment will go to AM for approval before publishing. To avoid this requirement please login.

Comment as guest


Login  /  Register

Comments

No comments have been made yet.