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Used car buyers see bodywork imagery as ‘essential’, says CitNOW

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Research by CitNOW revealed two thirds of customers consider bodywork imagery the most important digital sales asset to receive from a car retailer.

Motorists ranked the importance of bodywork imagery above mileage and even the interior condition.

The study, which forms part of CitNOW’s ‘Year of the Used Car’ report on the used car market, revealed that over 90% of used buyers consider high quality images essential or important when viewing online.

Yet in a competitive used car industry, the study found surprising differences between buyers’ priorities.

CitNOW’s head of sales and client services, Ollie Parsons, said: “Every customer is different and the needs and requirements of buyers can completely change from person to person, particularly in the used car market where there are so many considerations.”

Far from being tech-obsessed, only a quarter buyers aged 18-24 consider shots of in-car technology as crucial compared to a third of over 55s, who rate it higher than any other demographic.

Shots of the interior are key to winning over younger used buyers, with over half rating them as an essential, just in front of bodywork, wheels and spare wheel imagery.

With such disparity among buyers, CitNOW has suggested that a more tailored buying experience could reap the rewards for retailers across the UK.

“For used retailers, the challenge is to know their customers and tailor their journey accordingly - whether that’s sending an image of the bodywork or a video of the interior,” said Parsons.

“Getting the right assets in front of customers can ultimately lead to a sale while boosting customer satisfaction at the same time.”

Read CitNOW’s ‘Year of the Used’ Whitepaper online


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