customer enquiries
-
Supplier News 5 FebAutofutura acquires Chrysalis Loyalty to combine loyalty and retention knowhow
Autofutura has acquired Chysalis Loyalty to combine the lead management and customer retention knowhow for car retailers, manufacturers and fleet operators.
-
Market Insight 11 NovMotorists may be ready for 2030 new petrol and diesel car ban
Growing interest in electric vehicles (EV) suggest that motorists may be gearing up for Government’s anticipated announcement of a 2030 ban on new petrol and diesel car sales.
-
Manufacturer 16 SepTTEC to operate Volkswagen Group customer service from new Leeds facility
Volkswagen Group’s new customer contact centre is set to be operated from a new 22,000 square-foot facility in Leeds after its appointed US service operator TTEC to operate the service.
-
Digital Marketing 23 JulKia builds customer relationships with MyKia smartphone app launch
Kia Motors UK has launched the MyKia app to give owners access to new services and tools on their mobile phone.
-
Technology 15 JulCar dealers gain social distancing assistance from new mobile app
A new smartphone app is helping car dealers manage customers and maintain COVID-19 social distancing regulations via their mobile device.
-
Market Insight 13 JulLess than 12% of car dealerships ‘fully staffed’ at start of July, NFDA finds
Less than 12% of the UK's franchised car dealerships were “fully staffed” amid signs that customer confidence was continuing to steadily increase at the start of July.
-
Supplier News 9 JulCarGurus launches WhatsApp integration to UK marketplace
CarGurus has announced the integration of WhatsApp to its UK marketplace.
-
Market Insight 6 JulCar buyers are looking to ‘shop local’, says heycar
Car buyers across the UK are following the national trend of keeping their spending locals, according to insights identified by heycar.
-
Supplier News 12 JunCar retail 're-opening' brings ten-fold increase in part-exchanges
New data from dealers across the UK shows a strong recovery in the first week in June as lockdown begins to lift, according to Dealerweb.
-
Supplier News 21 AprCar buyer demand underlined by 20,000 COVID-19 lockdown sales enquiries
Car retailers are still working to address an “underlying demand that needs to be served”, according to lead management specialist Dealerweb – with 500 car sold by its clients last week alone.
-
Supplier News 15 Apr
Moneypenny and Inductus offer COVID-19 assistance to car retailers
Moneypenny and Inductus have joined the list of suppliers offering services for free in a bid to help car retail businesses cope better with the impact of COVID-19 cornoavirus.
-
Supplier News 31 Mar
Resilient car retailers continue customer support through Covid-19 crisis
Car retailers are continuing to respond to customer enquiries despite the coronavirus-prompted closure of showroom across the UK, data published by Dealerweb has revealed.
-
Opinion 17 MarHow car dealers can nurture enquiries as coronavirus takes hold, guest opinion
As the ‘social distancing’ measures introduced to help limit the spread of COVID-19 coronavirus start to bite, it is inevitable that those vehicle showroom and workshop facilities that remain fully open will experience a reduction in consumer footfall.
-
Digital Marketing 5 Nov
Car dealership enquiries rose 20% in Q3, says Marketing Delivery
The volume of customer enquiries made to UK dealerships rose by 20% year-on-year during Q3 of 2019, according to new data published by Marketing Delivery.
-
Market Insight 23 AugCar buyers’ dealership management meetings ‘key to a sale’
Car buyers are two-and-a-half times as likely to purchase a car of they have been introduced to a car dealerships manager during their visit to a showroom, JudgeService has revealed.
-
Opinion 24 JunA licence to communicate should drive car retail, a guest opinion
Modern car buyers bring new expectations, but also new opportunities for franchised dealerships.
-
Used Cars 10 Jun
Car dealers ‘pushing hard’ to drive used car sales growth
Car dealers pushed hard to realise the benefits of car buyers’ increased interest in used cars during May – with the number of prospecting calls up by 21% during the month.
-
Opinion 12 MarCan you really sell a car with a chat bot? A guest opinion
The role of technology in the car buying process has been fraught with both opportunities and challenges for a number of years.
-
Supplier News 25 JanNFDA partners with LOWCVP to publish WLTP guidance
The National Franchised Dealers Association (NFDA) and Low Carbon Vehicle Partnership (LowCVP) have published new guidance to “help UK motorists choose their ideal car” following the introduction of new emissions test legislation.
-
Digital Marketing 6 NovLearn to ‘join the dots’ in customer communication at Automotive Management Live
Contact At Once! sales director Thom Coupar-Evans will reveal how car dealers can ‘join the dots’ to achieve better customer communication and reveal insight from Robins and Day’s roll-out of Apple Business Chat.
