customer enquiries
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Supplier News 15 Apr
Moneypenny and Inductus offer COVID-19 assistance to car retailers
Moneypenny and Inductus have joined the list of suppliers offering services for free in a bid to help car retail businesses cope better with the impact of COVID-19 cornoavirus.
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Supplier News 31 MarResilient car retailers continue customer support through Covid-19 crisis
Car retailers are continuing to respond to customer enquiries despite the coronavirus-prompted closure of showroom across the UK, data published by Dealerweb has revealed.
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Opinion 17 MarHow car dealers can nurture enquiries as coronavirus takes hold, guest opinion
As the ‘social distancing’ measures introduced to help limit the spread of COVID-19 coronavirus start to bite, it is inevitable that those vehicle showroom and workshop facilities that remain fully open will experience a reduction in consumer footfall.
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Digital Marketing 5 Nov
Car dealership enquiries rose 20% in Q3, says Marketing Delivery
The volume of customer enquiries made to UK dealerships rose by 20% year-on-year during Q3 of 2019, according to new data published by Marketing Delivery.
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Market Insight 23 AugCar buyers’ dealership management meetings ‘key to a sale’
Car buyers are two-and-a-half times as likely to purchase a car of they have been introduced to a car dealerships manager during their visit to a showroom, JudgeService has revealed.
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Opinion 24 JunA licence to communicate should drive car retail, a guest opinion
Modern car buyers bring new expectations, but also new opportunities for franchised dealerships.
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Used Cars 10 Jun
Car dealers ‘pushing hard’ to drive used car sales growth
Car dealers pushed hard to realise the benefits of car buyers’ increased interest in used cars during May – with the number of prospecting calls up by 21% during the month.
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Opinion 12 MarCan you really sell a car with a chat bot? A guest opinion
The role of technology in the car buying process has been fraught with both opportunities and challenges for a number of years.
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Supplier News 25 JanNFDA partners with LOWCVP to publish WLTP guidance
The National Franchised Dealers Association (NFDA) and Low Carbon Vehicle Partnership (LowCVP) have published new guidance to “help UK motorists choose their ideal car” following the introduction of new emissions test legislation.
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Digital Marketing 6 NovLearn to ‘join the dots’ in customer communication at Automotive Management Live
Contact At Once! sales director Thom Coupar-Evans will reveal how car dealers can ‘join the dots’ to achieve better customer communication and reveal insight from Robins and Day’s roll-out of Apple Business Chat.
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Market Insight 30 JulEmail enquiries surge as consumers ‘take control’ amid growth in car leasing
Car leasing customers showed a desire to “take control” of their car acquisition with a surge in email enquiries of 44% during the first half of 2018, ContractHireAndLeasing.com has reported.
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Supplier News 13 Jul
Volkswagen UK announces lead management partnership with RAPID RTC
Digital lead management provider RAPID RTC has struck-up a new partnership with Volkswagen UK which will see its software adopted by the German manufacturer’s UK car dealer network.
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Technology 20 AprMotors.co.uk updates lead management tool as 22% of car sales enquiries go unanswered
Motors.co.uk has updated its lead management tool, The Eye, to assist “extremely busy” car dealers after it emerged that 22% of calls to dealers go unanswered.
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Digital Marketing 16 MarGForces releases positive Gubagoo partnership results, amid 'industry attention'
GForces’ partnership with Gubagoo has seen 50 retailers sign up to a new customer communications solution, having only launched in December last year.
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Car Dealer News 8 MarHalliwell Jones customers enjoy late night car enquiries thanks to Vee24
Vee24’s online customer service has been extended to cater to late night car browsers on Halliwell Jones' website.
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Manufacturer 21 FebVolvo Car UK launches TrackBack reporting system in readiness for XC40 enquiries
Volvo Car UK has rolled out a new TrackBack reporting system in readiness for "a huge volume of enquiries" anticipated ahead of the launch of its new XC40 SUV.
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Car Dealer News 13 FebMarket gets ‘tougher’ in January as new car sales drop by 9%
A 9% drop in new car sales compared to the previous year confirmed that the "market is getting tougher" but used car opportunity remained strong in January, according to enquiryMAX.
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Market Insight 2 JanContactability falls short in automotive sector, research reveals
Contactability is key to customer retention but the motor industry is falling short of customer expectations, according to a recent poll of 2,000 consumers.
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Market Insight 23 AugContact at Once to deliver consumer communication session at Automotive Management Live
Ed Parkinson, director of dealer development at Contact at Once will deliver a consumer communication session at Automotive Management Live (AML).
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Opinion 18 Aug
Guest opinion: tough market requires a relentless focus on sales
Motor retailing is in a state of flux with more pressure on new sales and more competition in the used sector. The consumer has never had more choice and data to inform those decisions.
