Lexus has been named as the Best Manufacturer in the Auto Express Driver Power Survey for the third consecutive year.
Peugeot’s 3008 SUV has been named as the ‘best car to own’ following positive customer feedback from owners who took part in the Driver Power Survey 2018.
Skoda has topped the Driver Power car survey standings after owners told the annual study that the Superb saloon and Yeti hatchback were the UK’s “best cars to own”.
A Peterborough Kia dealer, a Shropshire Honda dealer and an independent in the East Midlands have come top in a poll of the UK’s 1,000 best dealerships.
Groupe Renault UK handed ‘Dealer of Excellence’ status to 17 of its UK sites as it announced the winners of its annual ‘Auto Express Driver Power – Dealer of Excellence’ award programme.
Renault’s franchised dealers soared to the top of the customer satisfaction charts with a strong showing from 38,000 surveyed customers in the annual Driver Power dealer chart.
The Tesla Model S has come top in the Driver Power survey of 50,000 car owners. Runners-up in the Auto Express survey were the Renault Zoe and Renault Kadjar.
Renault UK’s top dealerships will have their customer service put to the test after the brand teamed up with Auto Express to establish Driver Power Dealer of Excellence programme.
Car dealers are failing to identify faults in their cars, according to thousands of owners surveyed Auto Express.
The `overspill’ calls we take for car dealers, 70% relate to aftersales and service enquiries, 20% are for parts, while on average 10% are new sales enquiries
Automotive Management Live: Where franchised and independent dealers will find everything they need to know about operating a modern showroom and service and repair facility fit for the digital age.
When: November 12 2020
Where: Birmingham NEC
Find out what features are in this month's, and future, issues