Professor Jim Saker's view from the business school: What Karl Marx and technology can teach us about customer feedback
Employees following a process can never replace a truly welcoming attitude
Being a graduate may not make you a success in the auto industry. But it definitely helps.
Retailers in the motoring sector can learn from how other business sectors cooperate.
One of the things that frustrates an academic more than anything else is when you struggle to find an explanation for something that should on the surface be obvious.
Social media and lessons from the sporting world.
Some people argue that in an age of economic uncertainty motor shows are a waste of time and money. Whether in reality you can justify the return on investment is open to debate.
For years on Top Gear, Jeremy Clarkson poked fun at what appeared to be James May’s slightly disproportionate interest in the Dacia Sandero.
Companies spend millions on developing both their corporate and product brands and over time you see some rise and some fall in the perception of the public.
One of the strange things about working for a university is that you often get the local press ringing up for a quote on something that has happened in the economy.
At the time of writing, the US Presidential election is about to take place. From all the pollsters, the result is too close to call in advance.
A few years ago I attended one of those less
than informative manufacturer organised dealer meetings where the network was invited to listen to the latest wisdom to come from head office.
Automotive Management Live: Where franchised and independent dealers will find everything they need to know about operating a modern showroom and service and repair facility fit for the digital age.
When: November 12 2020
Where: Birmingham NEC
Find out what features are in this month's, and future, issues