When you consider that, for businesses, increasing the average customer review rating by just one star can lead to an increase in up to nine per cent of revenue, it’s clear that customer reviews are a vital component of any businesses success.
Small SUVs are a healthily-growing segment, so it should be no surprise that discounts come at a lower rate than for the market as a whole.
M&S head of customer service Jo Moran is the speaker at the AM Executive Breakfast Meeting next Friday, exclusively for director-level franchised dealer bosses.
Consumers' lack of confidence in repair standards is partly to blame for nearly half of motorists admitting they drive cars knowing they are faulty.
Annual new car sales in Europe increased by 5.3% in 2014, with monthly sales growth throughout the year compared to 2013. December sales were 5.0% higher than a year earlier, suggesting the trend remains positive.
The snow that hit most parts of the UK in recent days has also delivered a lift in demand for SUVs, according to data from Motors.co.uk.
In 2015, we expect to initially see transaction prices being maintained at their current high levels although easing back as we head into the final quarter of 2015 as supply begins to equalise with demand.
The latest finance offers available to car dealers to help entice customers into buying a new car are listed on AM-online.
The average dealer posted a loss of just under £10,000 in November, over £5,000 worse than the loss experienced in November 2013.
The issue is set to be resolved next month, although it is difficult to see how the Employment Tribunal will find against taking a longer term average to encompass annual bonuses and a more accurate reflection on average commission payments. This could prove extremely costly for industries like car sales
Increased automotive sector confidence and low unemployment is fuelling employee salary demands.
Continuing its special reports into the service, maintenance and repair market WhoCanFixMyCar.com begins 2015 with a look back at dealer performance, as judged by consumers, in 2014.
For dealers who invest in the right people and specialists, implement clearly defined sales processes and have a culture of monitoring and managing the sales of F&I the outlook is bright.
Motor manufacturers' increasing appetite to add niche models into the new car market could start to hit residual values, predicts Glass's.
The new car market in 2014 was the most successful for 10 years, figures released today by the Society of Motor Manufacturers and Traders.
The biggest new car discount in Britain over Christmas is on a Volvo S80, new research by What Car?’s Target Price team can reveal.
What are the industry’s hopes and fears for 2015? What are the challenges and opportunities, for manufacturers, dealers and the market itself? We asked some of the UK’s key players.
The Energy Saving Opportunity Scheme (ESOS) is the UK implementation of new EU legislation requiring a mandatory programme of energy audits for ‘large enterprises’.
The Driver and Vehicle Licensing Agency (DVLA) has decided to push back its abolition of the driving licence paper counterpart until June 8, 2015.
The Toyota Prius is the fastest used car off the forecourt for December.
