Motor Ombudsman
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Car Dealer News 10 OctCash-strapped, cost-conscious motorists driving level of complaints higher
Cash-strapped and cost-conscious motorists driving level of complaints higher
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Market Insight 19 JulThe Motor Ombudsman reports small rise in EV complaints in Q2
The Motor Ombudsman has reported a small rise in the volume of complaints submitted by consumers about an electric vehicle (EV) during Q2.
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Aftersales 23 MayMotor Ombudsman expands code of practice to mobile mechanics
The Motor Ombudsman has expanded its code of practice for service and repair to cover mobile mechanics, tyre fitters and smart repairers.
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Car Dealer News 2 MayMotor Ombudsman search begins for customer service and garage stars
The Motor Ombudsman has opened customer nominations for its 2023 Star Awards to recognise individuals and businesses in the automotive sector.
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Car Dealer News 30 NovMotor Ombudsman names Roadside Garages Kia its ‘Garage Star’ for 2022
Roadside Garages Kia has been named the National Garage Star in The Motor Ombudsman’s 2022 Star Awards as fellow car retailers Glyn Hopkin, Hayselden and Listers all claimed regional awards.
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Market Insight 17 FebMotor Ombudsman’s online Knowledge Base records one million views
The Motor Ombudsman’s Knowledge Base online resource has achieved one million views since launching in January 2019.
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Aftersales 2 MarMOT failure rate expected to increase in 2021, find Motor Ombudsman
The number of cars expected to fail their MOT test in 2021 has increased, according to a new survey by the Motor Ombudsman.
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Market Insight 16 FebMotor Ombudsman survey finds 62% of car buyers want showroom visit
A Motor Ombudsman survey of 1,873 motorists has found that 62% would want to visit a car showroom in person before buying a new car.
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Market Insight 9 Oct88% of drivers unaware of green number plates for EVs, YouGov finds
Car buying consumers are largely unaware of the green numberplates and Government's plug-in car grant (PiCG) in-place to boost the take-up of electric vehicles (EV) across the UK.
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Aftersales 9 JulMotor Ombudsman marks five years of UK dispute resolution
The Motor Ombudsman has introduced a dedicated Alternative Dispute Resolution (ADR) FAQs and tips section on its website to mark the fifth anniversary of the ADR Regulations coming into force.
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Latest News 3 AprMotor Ombudsman answers coronavirus questions
The Motor Ombudsman has upgraded its online Knowledge Base with a new category on the Coronavirus (COVID-19) to help motorists answer frequently asked queries on car ownership, vehicle maintenance and dispute resolution.
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Market Insight 15 Jan
Car deposit refunds top Motor Ombudsman queries in 2019
Customers looking for information on whether they can get a refund on their car deposit topped out the most searched for information on the Motor Ombudsman’s website last year.
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Aftersales 30 AugMotor Ombudsman paints ‘positive picture’ as it celebrates 10th anniversary
The Motor Ombudsman has revealed that despite an upsurge in demand for assistance, the 10-year anniversary of its Service and Repair Code reveals a positive picture of the UK's automotive sector.
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Car Dealer News 15 AugMotor Ombudsman urges consumers to 'do their homework'
Motorists are being urged to do their homework when it comes to their ideal car and retailer ahead of the new ’67-registration plate change on September 1.
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Market Insight 19 AprStudy: Welsh and Scottish are best aftersales advocates
A study by the Motor Ombudsman has found motorist living in Wales and Scotland are most likely to recommend their local garage.
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