JudgeService has urged dealers to focus on improving customer satisfaction and attention to detail to help drive stock turn and avoid “book” drops.
A judge has ordered John Mulholland Motors to pay a couple £2,500 after he found that demands for them to confer in English during the sale of a car had "created a degrading and humiliating environment".
The Motor Ombudsman launched its “#talk2resolve” consumer awareness campaign on Twitter, to highlight importance of motorists engaging with companies before contacting ADRs.
Volvo Car UK is preparing to host a test drive event across its entire retail network as part of a celebration of the recently completed transformation of its entire model range.
Lexus dealers will be offering a higher level of customer service to prospective buyers following the launch of a new test drive promise.
Car retailers must elevate their customer service offering as sales of premium cars surge, according to AX.
Newton Honda has given the star treatment to its longest-standing customer, 92-year-old Mr Bickerstaff, who has been with the dealership for more than 40 years.
Lexus has been named as the Best Manufacturer in the Auto Express Driver Power Survey for the third consecutive year.
PPI continued to account for the vast majority of complaints received by the Financial Conduct Authority (FCA) as the overall number of consumers demanding redress declined by 5% in the second half of 2018.
The Toyota Prius hybrid has been named as the best car to own in Auto Express magazine’s 2019 Driver Power Survey.
RMB Darlington’s general manager Paul Walker has achieved staggering traction on LinkedIn, with a video of a special surprise handover featuring racing driver Max Coates.
Suzuki GB has celebrated its success in the annual JD Power customer service satisfaction survey by praising “brilliant, bespoke customer service” of its high-performing retail network.
A car dealer who moved his home and business after receiving complaints from the buyer of a “dangerous and unroadworthy” BMW X5 has been jailed for 12 months.
Dealer service departments are not communicating with customers in the ways they expects, according to the latest JD Power Customer Service Index (CSI).
Seat UK has launched a new commtment to fleet operators which aims to offer a wide-range of perks to boost convenience, reduce cost and deliver the highest levels of fleet aftersales service.
Twells of Billinghay has been recognised as the UK's top-performing Vauxhall retailer based on the level of quality delivered to its customers.
Kia Motors UK won the Best Customer Satisfaction Strategy Award from The Institute of Customer Service, for providing an excellent customer experience through its dealer network.
Andrew Jackson, head of relationships and sales, CPP UK, on why he thinks the automotive sector is lagging behind other sectors when it comes to driving customer engagement and retention.
J & A Rigbye & Sons was named Citroën UK's retailer of the year as it scored an awards hat-trick and the brand hosted ‘The Party of the Century’ to celebrate its 100th anniversary.
Steven Eagell Group has been crowned Best Lexus Group as its won a hat-trick of awards at the annual Lexus ‘Centre of Excellence Awards’ – just two years after it started representing the brand.
Horizon Magna Motor Group officially opened the doors of its refurbished Nissan Dorchester dealership at an event attended by 170 customers and VIP guests.
Suzuki has been voted number one car brand in the Institute of Customer Service’s January 2019 Index, achieving its best ranking ever.
Cotswold Mini Cheltenham claimed Mini UK’s Dealer of the Year title during an event celebrating the successes of the brand’s 139 franchised retailers.
To chief executive Eddie Hawthorne, Arnold Clark's digital customer experience is as important as its reputation for traditional car sales prowess
Flear and Thomson’s Kia Motors franchise in Dunfermline has retained the Kia Dealer of the Year title during the Korean manufacturer’s annual dealer conference.
