Auto Atai has launched as a new business offering marketing and customer experience training programmes aimed at UK dealer groups.
Santander Consumer Finance has launched an extension to its eSign system which helps dealer partners give customers choice of where they sign the finance contract.
Toyota has been recognised as the highest-ranking automotive brand in the latest UK Customer Satisfaction Index from the Institute of Customer Service.
Low Cost Vans has unveiled the launch of its first ever television advertising campaign through Sky Media’s SME Support Scheme.
As Scotland's car dealers re-open their showrooms to sales customers, Jo Causon, the chief executive of The Institute of Customer Service, tells AM that recognition of front-line retail staff is the key to post-lockdown success.
After almost three months of shuttered showrooms, the Government’s easing of lockdown restrictions meant car dealers in England were able to reopen their doors from June 1, Northern Ireland June 8 and Wales just this week.
Auto Trader research has said that a third of car buyers remain cautious about visiting a dealership, despite healthy levels of demand which look set to continue.
JudgeService has found tht the majority of customers are happy to visit car showrooms in person if COVID-19 safety measures have been put in place.
Inchcape UK Lexus Guildford and Motorline Lexus Cardiff have been named among the winners of Lexus Kiwami awards in 2020.
Lexus’s franchised retail network has taken the Japanese premium car brand to the top of a What Car? ranking of the UK’s top car service and maintenance providers.
The number of complaints about motor vehicle insurance products fell 13% to 242,041 in the second half of 2019 from 277,363.
Lexus has topped the rankings of the Auto Express Driver Power customer satisfaction survey for a fourth consecutive year – beating Kia and Subaru to top spot in 2020.
Vertu Motors’ Bristol Street Motors and Macklin Motors car retail groups will race on to television screen across the UK as part of a Formula One sponsorship deal with Channel 4.
Rolls-Royce Motor Cars is serving up experiences including backstage access to the Grammys and Academy Awards and exclusive access to the Olympics and Wimbledon as part of Whisper - the ‘most exclusive Members’ Club in the world’.
Research by CDK Global has shown that dealers that invest in attracting more women to work at their businesses see a customer experience boost.
The only carmakers to feature in the UK's top 50 organisations for customer service, the UK Customer Satisfaction Index, are Asian brands Suzuki, Hyundai, Kia, Toyota and Honda.
Loyal Nissan customer Patricia McIntosh became one of the UK’s first recipients of the all-new Juke SUV when she took delivery of her 27 new car from Norfolk retailer Crayford & Holt.
Simon Bailes Peugeot customer Elizabeth Hutchinson has been labelled as Peugeot UK’s most dedicated car owner having exclusively driven a series of the French brand's latest models since 1970.
Mazda UK has agreed a partnership with Feefo to handle their customer experience on its Mazda.co.uk website.
The emergence of the connected car has transformed the automotive industry.
Suzuki has commended its dealer network after being named the top performing car brand in the Institute of Customer Service’s UK Customer Satisfaction Index.
Mitsubishi Motors in the UK has been recognised in the brand’s global customer service awards for its online dealer rating system.
Volkswagen Group UK is aiming to ensure “continued quality and customer satisfaction” with the appointment of Nick Ratcliffe as its new customer experience director.
Jardine Motors Group’s Aston Martin Cambridge dealership has headed to Le Mans 24 Hours race weekend to deliver a special handover experience to buyers of 24 Superleggera-based DS 59 coupes.
JudgeService has urged dealers to focus on improving customer satisfaction and attention to detail to help drive stock turn and avoid “book” drops.
