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Volkswagen CV takes aim at fleets with mobile servicing
VWCV sales boss James Douglas is anticipating customer needs with mobile servicing and new fleet-specific roles
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MD Alain Descat wants DS to build a reputation for high-end luxury
Under UK MD Alain Descat, DS is using tools from VR to valet service to build a reputation for high-end luxury in boutique-style dealerships and online
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Vauxhall MD Stephen Norman: "This is not a job for bullsh*tters"
Vauxhall Managing director Stephen Norman is making tough decisions to ensure its products are desired and its dealer network is viable in the next decade
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Suzuki GB boss Dale Wyatt: 'Used cars are not the holy grail'
Suzuki GB MD Dale Wyatt believes fleet sales will help him hit 2% market share, but he says he will not risk his dealers’ profitability to get there
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Why SsangYong MD Nick Laird wants to focus on SMEs in 2018
SsangYong wants to use its dealers’ local expertise and high service levels to win corporate business in 2018, says managing director Nick Laird
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Subaru MD Chris Graham: 'We have turned a corner'
Subaru managing director Chris Graham says better availability is helping to improve on 2017’s low volumes and NFDA scores.
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Honda UK managing director David Hodgetts says profit and product will win over dealers
Honda has made mistakes in the UK, says managing director David Hodgetts, but new products and increased profits will win over dealers
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Vauxhall contracts will revise standards and bonus structures and increase focus on digital retail
Carmaker says network cull will protect profitability – new contracts will include changes to remuneration policies and standards to reflect online sales trends
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Ford MD Andy Barratt wants to help dealers embrace “revolutions” in technology and mobility
The retail landscape has changed, but Andy Barratt, the chairman and MD of Ford of Britain, believes his dealers are up to the challenge.
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Volvo: We will hit 2020 targets on market share, safety and CI and workshop updates
Volvo is two years from targets on market share, safety and CI and workshop updates. Kevin Meeks, customer services director, is confident it will hit them.
