VWCV sales boss James Douglas is anticipating customer needs with mobile servicing and new fleet-specific roles
Under UK MD Alain Descat, DS is using tools from VR to valet service to build a reputation for high-end luxury in boutique-style dealerships and online
Vauxhall Managing director Stephen Norman is making tough decisions to ensure its products are desired and its dealer network is viable in the next decade
Suzuki GB MD Dale Wyatt believes fleet sales will help him hit 2% market share, but he says he will not risk his dealers’ profitability to get there
SsangYong wants to use its dealers’ local expertise and high service levels to win corporate business in 2018, says managing director Nick Laird
Subaru managing director Chris Graham says better availability is helping to improve on 2017’s low volumes and NFDA scores.
Honda has made mistakes in the UK, says managing director David Hodgetts, but new products and increased profits will win over dealers
Carmaker says network cull will protect profitability – new contracts will include changes to remuneration policies and standards to reflect online sales trends
The retail landscape has changed, but Andy Barratt, the chairman and MD of Ford of Britain, believes his dealers are up to the challenge.
Volvo is two years from targets on market share, safety and CI and workshop updates. Kevin Meeks, customer services director, is confident it will hit them.
Automotive Management Live: Where franchised and independent dealers will find everything they need to know about operating a modern showroom and service and repair facility fit for the digital age.
When: November 7 2019
Where: Birmingham NEC
Find out what features are in this month's, and future, issues