Kia’s Sanka De Silva believes customer service can never stand still, that his legacy spurs him on and that planning a family holiday is the best way to relax
Giving employees the freedom to explore opportunities and try new things without fear of failure makes them more engaged, says Board Mentoring's Gillian Wilmot
The UK motor retail industry ‘must take the skill shortage as our problem’
Busy managers can struggle to spare the time needed to boost their efficiency
Mitsubishi’s Lucy Collins on keeping up with changes in online car sales and why she gets a thrill from audiobooks
Sebastiano Fedrigo, FCA service, parts and customer care director, on how urgency drives the best results and why he is still amazed by Spotify.
Car dealers should act to limit potential damage from flood of historic employment tribunal claimants.
Benjamin Grant, digital marketing manager at Donalds Group on ensuring digital return on investment and the enduring importance of face-to-face marketing.
More UK car dealer groups are trialling product geniuses, higher basic pay or lower bonuses.
Jennings Motor Group’s HR manager, Julia Bradford, on how good HR needs a feel for all parts of a business and why she dreams of the Good Life
May 25, 2018 is the implementation data of the General Data Protection Regulation governing use of customer data.
Let AM help ensure you are compliant with news, insight and comment in our dedicated GDPR section – and at our February conference.
Find out what features are in this month's, and future, issues
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