Sebastiano Fedrigo, FCA service, parts and customer care director, on how urgency drives the best results and why he is still amazed by Spotify.
Car dealers should act to limit potential damage from flood of historic employment tribunal claimants.
Benjamin Grant, digital marketing manager at Donalds Group on ensuring digital return on investment and the enduring importance of face-to-face marketing.
More UK car dealer groups are trialling product geniuses, higher basic pay or lower bonuses.
Jennings Motor Group’s HR manager, Julia Bradford, on how good HR needs a feel for all parts of a business and why she dreams of the Good Life
David Wild, Domino’s Pizza Group chief executive, said it is in carmakers’ interests to treat franchisees well, but dealers still need to be aware of disruptors
Car dealers should do more to woo in-demand university graduates
Phil Webb, head of cars at Honda UK, on why the new Civic means so much to his dealers and why he never wants to be introduced as ‘the boss’
Workplace anti-bullying policies are vital, but will only take employers so far.
Sarah Eccles, group fleet director at Swansway Group, explains how single-handedly starting her department gave her a unique perspective.
Find out what features are in this month's, and future, issues
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