A good staff survey can guide dealers on development, motivate workers and predict trouble
Suzuki GB's Dale Wyatt explains why dealers will lose out if the industry adopts a ‘wait and see’ attitude to consumer, legal and technological changes.
Car dealers and other businesses have until April 4 to display the difference in what they pay men and women.
Isuzu’s Sean Smith on why sharing in-depth product knowledge is vital and why he gets his me-time at the gym
Kia’s Sanka De Silva believes customer service can never stand still, that his legacy spurs him on and that planning a family holiday is the best way to relax
Giving employees the freedom to explore opportunities and try new things without fear of failure makes them more engaged, says Board Mentoring's Gillian Wilmot
The UK motor retail industry ‘must take the skill shortage as our problem’
Busy managers can struggle to spare the time needed to boost their efficiency
Mitsubishi’s Lucy Collins on keeping up with changes in online car sales and why she gets a thrill from audiobooks
Sebastiano Fedrigo, FCA service, parts and customer care director, on how urgency drives the best results and why he is still amazed by Spotify.
May 25, 2018 is the implementation data of the General Data Protection Regulation governing use of customer data.
Let AM help ensure you are compliant with news, insight and comment in our dedicated GDPR section – and at our February conference.
Find out what features are in this month's, and future, issues
Automotive Management is also available in a printed format on a monthly basis