Franchised dealers are failing to sell almost half of the urgent jobs identified during the service process, costing them more than £400m per year according to new data from autoVHC.
Robins & Day by PSA Retail has announced that it is extending its £1aftersales survey pledge across its sales department, to raise more money for Macmillan Cancer Support.
JCT600 is celebrating a record set of annual financial results for 2018 after the car retail group’s turnover rose 2% to £1.28 billion and profits held flat in what was described as a “challenging year”.
Kris Collinson has achieved master technician status with Peugeot UK, making him one of the youngest people in the UK to receive the accreditation.
The National Franchised Dealers Association (NFDA) has launched the Electric Vehicle Approved (EVA) scheme to certify retailers’ excellence in the electric vehicle sector.
CCR Motor Company’s Mitsubishi Motor in the UK dealership in Bristol claimed the Japanese brand’s dealer of the year award at an event to celebrate success across its retail network.
Nearly half of workshop technicians believe that they will need electric and hybrid technology know-how more than traditional mechanical knowledge in as little as five years, according to CitNOW.
Vindis Motor Group has promoted Nathan Rook to the post of head of business and Paul Garratt into the role of group used car manager.
Thatcham Research has outlined how automotive repair and insurance companies should manage vehicle repairs involving Advanced Driver Assistance Systems (ADAS).
Vertu Motors’ chairman Peter Jones described the AM100 franchised car retail group's 2018 financial performance as “a credible result” despite a 16.8% decline in profit before tax.
CitNow has reached a ‘landmark’ million customer videos in March, reflecting the automotive industry’s use of video technology.
Car retailers improved their profitability by 4.4% year-on-year to an average of £118,000 during March, according to the latest data published by ASE.
Car retailers must elevate their customer service offering as sales of premium cars surge, according to AX.
H.R. Owen has announced that its Jack Barclay Bentley Service Centre has been named Bodyshop of the Year 2018 by Bentley Motors.
The MIRA Technology Institute has unveiled a new series of short courses, designed for fleets with newly-adopted EVs and vehicle technicians.
The Motor Ombudsman has recorded in excess of 12,000 searches and 25,000 article views on its Knowledge Base during the first quarter of this year, with service and repair complaints advice receiving top views.
EMaC will provide free training to motor dealers to help them maximise aftersales opportunities.
Risk to aftersales revenues plus training and staffing demands at the heart of car retailer debate over increased electrification
Aftersales 'bells and whistles' won't count for much if the fundamentals of service are missing
SsangYong Motors UK has launched its inaugural vehicle technician apprenticeship, which is nationally-recognised by the Institute of the Motor Industry (IMI).
