customer enquiries
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Supplier News 13 Jul
Volkswagen UK announces lead management partnership with RAPID RTC
Digital lead management provider RAPID RTC has struck-up a new partnership with Volkswagen UK which will see its software adopted by the German manufacturer’s UK car dealer network.
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Technology 20 AprMotors.co.uk updates lead management tool as 22% of car sales enquiries go unanswered
Motors.co.uk has updated its lead management tool, The Eye, to assist “extremely busy” car dealers after it emerged that 22% of calls to dealers go unanswered.
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Digital Marketing 16 MarGForces releases positive Gubagoo partnership results, amid 'industry attention'
GForces’ partnership with Gubagoo has seen 50 retailers sign up to a new customer communications solution, having only launched in December last year.
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Car Dealer News 8 MarHalliwell Jones customers enjoy late night car enquiries thanks to Vee24
Vee24’s online customer service has been extended to cater to late night car browsers on Halliwell Jones' website.
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Manufacturer 21 FebVolvo Car UK launches TrackBack reporting system in readiness for XC40 enquiries
Volvo Car UK has rolled out a new TrackBack reporting system in readiness for "a huge volume of enquiries" anticipated ahead of the launch of its new XC40 SUV.
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Car Dealer News 13 FebMarket gets ‘tougher’ in January as new car sales drop by 9%
A 9% drop in new car sales compared to the previous year confirmed that the "market is getting tougher" but used car opportunity remained strong in January, according to enquiryMAX.
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Market Insight 2 JanContactability falls short in automotive sector, research reveals
Contactability is key to customer retention but the motor industry is falling short of customer expectations, according to a recent poll of 2,000 consumers.
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Market Insight 23 AugContact at Once to deliver consumer communication session at Automotive Management Live
Ed Parkinson, director of dealer development at Contact at Once will deliver a consumer communication session at Automotive Management Live (AML).
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Opinion 18 Aug
Guest opinion: tough market requires a relentless focus on sales
Motor retailing is in a state of flux with more pressure on new sales and more competition in the used sector. The consumer has never had more choice and data to inform those decisions.
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Supplier News 17 Jul
Harwoods Group targets premium customers with enquiryMAX
Harwoods Group is boosting its adoption of enquiryMAX’s customer enquiry technology following impressive results across its Bentley, Aston Martin and Jaguar operations.
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Car Dealer News 6 JulMotors.co.uk urges dealers to extend summer opening hours
Motors.co.uk is urging car dealers to extend their opening hours after data revealed a 22% increase in telephone enquiries between the hours of 6pm and 8pm.
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Market Insight 4 JulNew data suggests 'significant shift in demand from new to used vehicles'
New data released by Dealerweb has suggested that there was a "significant shift in demand from new to used vehicles during the second quarter of 2017".
