customer retention
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Aftersales 23 SepRegister now for AM General Managers' Guide to Customer Retention webinar
With new car supply constraints and a cost-of-living crisis fuelling an aging vehicle parc in the UK, trusted and reliable aftersales services are set to be increasingly valued by motorists.
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Supplier News 20 MayDealers urged to speed up customer response times
iTrackLeads is urging dealers to respond to leads as quickly as possible, after its research found that every 10-minute delay creates a 30% drop in conversion.
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Supplier News 4 MayIntelligent Motoring launch creates aftersales customer management 'powerhouse'
The car retail sector’s MotorEasy, Warranty Assist, Motokiki and Motor Angel aftersales customer acquisition and retention tool suppliers have been brought together through the launch of Intelligent Motoring.
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Supplier News 14 FebRegit adds electric and hybrid hub to new Digital Garage
Regit has acted on its assertion that motorists need more education on electric and hybrid vehicles with the launch of an EV hub on its all-new Digital Garage.
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Opinion 5 AugCar dealers must consider the 'lifetime value' of their customers, opinion
For many years a bugbear of the motor industry is the transactional and infrequent relationship the car dealers has with their customers.
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Opinion 3 AprGuest opinion: AI will boost retention, not devastate the retail workforce
It’s no secret that car sales are increasingly influenced by technology, with digital tools and services now forming a central part of the customer journey.
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Market Insight 14 MayDealers can increase customer retention despite falling market, study claims
A study of dealer sales has shown that an effective customer contact strategy could increase customer retention rates, despite a falling market.
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Finance 30 AprCar dealers advised to improve finance retention rates through 'dedicated customer contact strategy'
Car dealers can improve business retention rates through the use of a dedicated customer contact strategy – even in a declining market.
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Aftersales 2 Jan3D printing builds Mini customisation options
Mini owners will be able to benefit from a range of bespoke features for their cars as the brand takes advantage of 3D printing and laser lettering technology to widen their accessory options.
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Manufacturer 18 AugFifth ‘free to attend’ Dacia Day offers 500 test drives
The UK’s fifth Dacia Day will offer 500 customers test drives as part of a series of Europe-wide events to celebrate the brand's "strong sense of community".
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Car Dealer News 7 Aug
Santander Consumer Finance launches 'customers for life' programme for dealers
Santander Consumer Finance has launched a ‘customers for life’ programme in response to dealer demand.
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