digital dealership

Executive View: Cazoo, the good, the bad and the ugly

Mike Allen, managing director of Cambria Private Capital, discusses the withdrawal of Cazoo from the used car market and its pivot into an online marketplace

car supermarket 14 Mar

Vanarama founder set for new venture

The founder of Vanarama, which was acquired by Auto Trader in 2022, has hinted that he's set to help other entrepreneurs tackle digitalisation, scaling up businesses and fostering healthy corporate cultures now that he has ended his garden leave.

Leadership 26 Jan

Omnichannel retailing (image source iStock)

The changing dynamic of selling a vehicle

Car dealers that are not enabling test-drive booking online are disappointing three-quarters of in-market car buyers.

New vehicle retailing 31 Aug

People buying a car are valuing car dealers' expertise more highly

As car dealerships are increasingly omnichannel retailers, the expertise they provide is still appreciated by most car drivers, industry experts tell Tom Seymour

Customer service 27 Jun

Is the end coming for in-showroom motor finance provision?

AM-online examines the impact of technology and e-commerce on the traditional in-showroom process of providing point of sale motor finance

Finance and insurance 7 Jun

Raban's plan for Lookers, BMW i4 drive and servicing spotlight - AM magazine

Chief executive Mark Raban discusses his plan to move Lookers forward in the new issue of AM magazine after a difficult period in the AM100 dealer group's history.

AM 18 Feb

Hyundai and Volkswagen announce partnerships with eDynamix

Hyundai Motor UK and Volkswagen UK have announced partnerships with eDynamix as part of efforts to automate and streamline their dealers' aftersales customer service.

Aftersales 16 Sep

Kia launches real-time online service booking with eDynamix

Kia UK has introduced a new online service booking platform to give customers ease of use and crucial information as they book their car's maintenance.

Aftersales 2 Jun

Dealers must adopt new technology quickly to survive ‘digital revolution’

Dealers have been urged by Rapid RTC to accelerate their adoption rate of new technology to meet today’s customer’s digital expectations.

26 Sep

Why car brands need to adopt customer-focused digital KPIs

Digitisation is transforming the way the automotive industry works. OEMs lead the charge with new digital platforms and dedicated chief digital officers.

25 Jun

AM roundtable: ‘The media are pushing the environmental angle’

Even as ‘diesel demonisation’ and digital buying cause concern, car dealers are driving the search for new profit sources

Buying habits & trends 23 Mar

Guest opinion: How dealerships can ensure they are in pole position

By offering consumers something truly innovative, and by adapting and modernising their ecommerce platforms, brands can ensure they don’t lose out in the online race.

25 Apr

Improve digital experience in bricks and mortar stores, say consumers

Bricks and mortar stores have to do more to satisfy tech savvy shoppers and improve the in-store experience, according to new research.

28 Mar

AM DigiTech: how to understand sales leads in a digitally disrupted environment

Dealers need to change their mindset when dealing with customers in a digitally disrupted world, according to Jardine Motors Group head of digital Alex Brown.

28 Mar

Carspring launches TV advertising campaign to boost brand

Online used car marketplace Carspring is planning to spend over £1 million to promote the business through television advertising.

9 Aug

Bentley UK looks at digital dealership as first showroom launches in Amsterdam

Bentley has launched a car-less showroom in Amsterdam and could launch similar projects in the UK.

27 Jul

Guest opinion: Clever cars and the connected dealership

When was the last time you looked under the bonnet of your car? As a dealer it might have been half an hour ago. But for your customers, this is likely to be a different story.

5 Jul

Jardine Motors Group goes responsive with new website

Jardine Motors Group has relaunched its website to be fully responsive and to improve the digital experience for the retailer’s customers.

29 Oct

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