Bumper is flagging a significant change in how customers are paying for vehicle repairs, with a growing number opting to settle bills outside traditional dealership opening hours.
While the idea of digital transformation can sometimes feel daunting, the return on investment makes it a no-brainer, suggests Keyloop's Jacqui Barker, who shares her thoughts on the opportunities for dealer groups to reduce the duplication of tasks and free up space for high value activities.
AutoChat is embarking on the phased rollout of its Nova AI tool designed to improve online appointment booking across workshop, showroom, and test drive scheduling, replacing traditional chatbot-style appointment flows with a more flexible and intuitive experience.
A new study reveals that Vertu Motors, Group 1 Automotive, and Lookers lead the UK automotive retail sector in providing a seamless end-to-end online customer journey for new car purchases.
US dealerships face significant challenges in adopting artificial intelligence (AI) and predictive data technologies, according to a survey commissioned by AI-powered inventory management specialist Lotlinx.
Fast-growing fintech business Bumper is acquiring Telford-based AutoBI, a specialist in business intelligence solutions for dealerships and original equipment manufacturers (OEMs).
Auto Trader will showcase Co-Driver, its new suite of AI-driven auto retail tools, as part of its stand at this year's AM Live.
Hendy Group has launched "Hendy Buy Any Car," a car-buying service aimed at providing a straightforward, user-friendly platform for people across southern England to sell their used vehicles at a fair market value.
Nearly three-quarters (72%) of aftersales customers are open to being upsold additional products and services when checking in their vehicles for service, repair, or MOT
Bumper and Keyloop have advanced their partnership by launching a new phase of integration that now includes all payment types for automotive dealers, along with automatic payment reconciliation.
Used car marketplace Cinch is to get physical with the launch of an in-person store retail strategy after selling more than 200,000 cars online.
Mike Allen, managing director of Cambria Private Capital, discusses the withdrawal of Cazoo from the used car market and its pivot into an online marketplace
The founder of Vanarama, which was acquired by Auto Trader in 2022, has hinted that he's set to help other entrepreneurs tackle digitalisation, scaling up businesses and fostering healthy corporate cultures now that he has ended his garden leave.
Car dealers that are not enabling test-drive booking online are disappointing three-quarters of in-market car buyers.
As car dealerships are increasingly omnichannel retailers, the expertise they provide is still appreciated by most car drivers, industry experts tell Tom Seymour
AM-online examines the impact of technology and e-commerce on the traditional in-showroom process of providing point of sale motor finance
Chief executive Mark Raban discusses his plan to move Lookers forward in the new issue of AM magazine after a difficult period in the AM100 dealer group's history.
Hyundai Motor UK and Volkswagen UK have announced partnerships with eDynamix as part of efforts to automate and streamline their dealers' aftersales customer service.
Kia UK has introduced a new online service booking platform to give customers ease of use and crucial information as they book their car's maintenance.
Dealers have been urged by Rapid RTC to accelerate their adoption rate of new technology to meet today’s customer’s digital expectations.
