Jon Sheard, operations director at ADS, says it’s time for dealers to rethink their approach to recalls as a powerful tool for customer retention and profitability
AM100 dealership group JCT600 is expanding its Bradford operations with the launch of a new Audi Authorised Repair Centre
Kia UK has revealed the locations and commercial vehicle partners for its new Purpose-Built Vehicle (PBV) Centres, marking a major milestone in the brand’s entry into the UK’s light commercial vehicle market.
A new free data resource for dealers that provides a view of key metrics covering fleet use of garages is being launched today by AM and epyx.
Halfords has thanked its departing chief executive for leading the business to become "an omnichannel motoring services super-specialist" as it announced his successor.
Valuable interactions in the aftersales department are vital as car dealerships will be fishing in a diminishing pool in the future.
FixMyCar will launch its FixRated approved network of trusted garages in partnership with The Motor Ombudsman (TMO) in early 2025.
The maintenance of hybrid and fully electric vehicles (EVs) takes longer than that of traditional internal combustion engine (ICE) cars, according to vehicle maintenance chain ATS Euromaster.
Car repair chain Halfords Autocentre has reported growing market share in the aftermarket as it draws in more drivers for tyre replacements and car servicing or MOTs.
Several years of lower new car sales, plus the demise of diesel cars, mean that workshops need to be planning now how they'll recover lost revenue in three, five and 10 years.
Members of the Eurorepar Car Service network will be gearing up to target owners of hybrid and electric vehicles from later this year.
Urban Science is partnering with data integration firm ETL Solutions to unlock new aftersales capabilities for car makers with retail operations in Europe.
Fleet Assist is launching a new service, maintenance and repair (SMR) proposition to cater for the growing number of new OEM brands set to launch in the UK over the coming 24 months.
From CRM and service plans, to online booking and attracting older vehicles into workshops, there is plenty modern automotive leaders can do to attract extra service and maintenance work.
Cycling and motoring chain Halfords is telling motorists they may be paying "over the odds for repairs" and they should use its services with no fear of affecting their car's manufacturer warranty.
Passion for Porsche is helping Inchcape's Porsche Centre Portsmouth optimise the efficiency of its service workshops and identify opportunities for owners to keep their Porsche in great shape.
The RAC now offers a new mobile mechanics service for 20 of Britain’s biggest towns and cities so motorists can get their cars serviced or repaired at home or work.
Recent research has revealed that the average retailer has £59,145 of aftersales opportunity at risk due to poor data health.
78% of younger drivers (aged 18 to 24) would welcome contact from a workshop between services to check if deferred work needs to be carried out.
Dealers are going above and beyond obligated checks to ensure they receive a high-level of testing and inspection before sale, research by WMS Opteven has shown.
