servicing
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Manufacturer 27 MayVolvo Car UK drives towards contactless app-based aftersales payments
Volvo Car UK is pushing to deliver a contactless app-based aftersales payment facility for customers as it continues to digitise its franchised car retail network.
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Supplier News 17 FebCar dealers accurately record just 63% of aftersales customer data
Car retailers are missing out on the chance to “turbocharge” their aftersales operations due to poor customer data, according to Marketing Delivery.
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Aftersales 29 NovFCA Group launches appointment-free Mopar Express Lanes servicing
The FCA Group has launched a new booking-free while-you-wait express servicing offering for customers of its Fiat, Jeep, Alfa Romeo and Abarth brands.
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Aftersales 5 AugToyota targets older cars for servicing with 20% discount offer
Toyota is looking to attract older cars back into its UK dealer network with discounted servicing as part of its 5+ Club.
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Opinion 2 JulLow overhead absorption is damaging OEMs and car retailers, a guest opinion
Original Equipment Manufacturers (OEMs), their National Sales Companies and franchised car retailer networks need to upweight plans to stop the erosion of overhead absorption across the franchised sector, if the viability of their operations is to be improved and customer confidence maintained.
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Aftersales 22 MayHalfords revises plan to expand Autocentres network and service electric bikes and cars
Halfords reports that sales at its workshop chain, Autocentres, rose 2.2% to £161.4 million in the 12 months to Mar 29, reflecting growth in its provision of servicing, tyres and MOT.
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Manufacturer 12 AprSeat UK drive new aftersales commitment to fleets
Seat UK has launched a new commtment to fleet operators which aims to offer a wide-range of perks to boost convenience, reduce cost and deliver the highest levels of fleet aftersales service.
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Supplier News 11 AprHow to fight harder for aftersales in the next decade
The next decade will see fiercer competition between franchised and independent dealers for aftersales customers, warns Dr Andrew Tongue, research director with the ICDP.
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Car Dealer News 2 AprVospers opens £15m five-brand car retail super site in Exeter
Vospers has officially opened the doors to its £15 million car retail super site, bringing together three sites and Ford, Mazda, Alfa Romeo, Jeep and Fiat dealerships in one location in Exeter.
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Car Manufacturer News 22 FebHalf of car owners unaware that independent servicing won’t affect their warranty
Almost half of British motorists believe that their car’s warranty will be invalid if they have it serviced outside the dealer network, according to a study by Halfords Autocentres.
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Supplier News 25 Jan
Vauxhall partners with EMaC to launch ‘Vauxhall Care’ service plan
Vauxhall Motors UK has partnered with EMaC to launch its national new and nearly new car service plan, ‘Vauxhall Care’.
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Market Insight 12 Dec47% of UK motorists would go into debt to fund car maintenance
Nearly half (47%) of UK motorists would go into debt to fund repairs for their car, according to the results of a survey conducted by WhoCanFixMyCar.com.
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Technology 3 DecMotorEasy launches online service tracker
MotorEasy has launched a new online tool that allows customers to track the progress of garage maintenance and repairs on their car like fast food consumers track their pizza.
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Market Insight 1 Oct
Research shows regional differences in vehicle maintenance costs
Moneybarn research has revealed staggering price differences between car parts and labour costs by UK region.
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Car Dealer News 25 SepFranchised dealers charging £180 for ‘simple’ diagnostic check, claims MotorEasy
Franchised car retailers have been told to "clean-up their act" after an investigation found that aftersales customer were being charged up to £180 for a 30-minute car diagnostic check.
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Car Dealer News 7 SepTechnicians at independent garages could face deadly EV safety issues, warns IMI
The Institute of the Motor Industry (IMI) has urged independent garages to invest in training for its technicians as EV sales reach a record high.
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Aftersales 5 Sep
Four-fifths of motorists feel a garage has ‘kept their car hostage’
Four-fifths of UK motorists have felt garages ‘held their cars hostage’ following a service or MOT, a new survey carried out by Fixter has revealed.
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Car Manufacturer News 1 AugVolkswagen offers free servicing for September plate-change van customers
The Volkswagen Commercial Vehicles is offering two free services on all new vans bought before the end of September 2018.
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Car Dealer News 25 AprVospers targets aftersales efficiency at £12m Exeter car showroom 'supersite'
Vospers has targeted greater aftersales efficiency from its £12m supersite which is scheduled to open in Exeter later this year.
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Aftersales 17 AprEV and hybrid vehicles add value to franchised retailers’ ‘trusted’ reputation, NFDA Consumer Attitude Survey finds
Franchised car retailers will benefit from growing sales of electric and hybrid vehicles as consumers consider them their most trusted option for maintenance and servicing, the NFDA’s Consumer Attitude Survey.
