servicing
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Aftersales 25 AugiGarage app to bring dealerships and customers closer together
A new iGarage mobile phone app that directly connects car owners and dealerships is set to launch in the UK in September.
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Manufacturer 1 JunToyota/Lexus launches 10-year warranty through service-activated Relax scheme
Toyota and Lexus will drive franchisees' aftersales customer retention by extending the warranty on its cars to 10 years and 100,000 miles through its new service-activated Relax scheme.
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Opinion 11 MarMulti-brand aftersales is an untapped opportunity for franchised car dealers, opinion
The automotive industry is, without question, going through a major period of change. The knock-on effect of the COVID-19 pandemic paired with a shift in consumer buying habits is challenging business leaders to squeeze the most out of their assets.
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Aftersales 15 DecSolera Autodata launches Service Advisor tool
Autodata has launched Service Advisor, a tool to help support front-of-house staff quoting and estimating for customers.
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Car Dealer News 10 DecHarwoods Group’s Volvo Crawley dealership to open in February
Harwoods Group has revealed that it will open its new Volvo Crawley dealership in late February 2021 as construction of the new showroom facility nears completion.
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Car Dealer News 20 OctHarwoods opens 'future proof' Audi Portsmouth aftersales facility
Harwoods Group has completed the development of a new glass-sided Audi aftersales facility in Portsmouth in an effort to bring customers a “future now” car servicing experience.
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Car Dealer News 19 OctTrustFord expands Quick Lane fast-fit network in Greater Manchester
TrustFord is poised to expand its Ford Quick Lane tyre and service aftersales fast-fit centre network with the opening of a £400,000 facility in Gorton, Greater Manchester.
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Digital Marketing 23 JulKia builds customer relationships with MyKia smartphone app launch
Kia Motors UK has launched the MyKia app to give owners access to new services and tools on their mobile phone.
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Technology 15 JulCar dealers gain social distancing assistance from new mobile app
A new smartphone app is helping car dealers manage customers and maintain COVID-19 social distancing regulations via their mobile device.
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Supplier News 16 JunPinewood launches online aftersales tracking and payment software
Pendragon’s Pinewood Technology has launched a new online payment feature for car retailers’ aftersales departments – enabling customers to pay before collecting their car.
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Manufacturer 27 MayVolvo Car UK drives towards contactless app-based aftersales payments
Volvo Car UK is pushing to deliver a contactless app-based aftersales payment facility for customers as it continues to digitise its franchised car retail network.
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Supplier News 17 FebCar dealers accurately record just 63% of aftersales customer data
Car retailers are missing out on the chance to “turbocharge” their aftersales operations due to poor customer data, according to Marketing Delivery.
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Aftersales 29 NovFCA Group launches appointment-free Mopar Express Lanes servicing
The FCA Group has launched a new booking-free while-you-wait express servicing offering for customers of its Fiat, Jeep, Alfa Romeo and Abarth brands.
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Aftersales 5 AugToyota targets older cars for servicing with 20% discount offer
Toyota is looking to attract older cars back into its UK dealer network with discounted servicing as part of its 5+ Club.
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Opinion 2 JulLow overhead absorption is damaging OEMs and car retailers, a guest opinion
Original Equipment Manufacturers (OEMs), their National Sales Companies and franchised car retailer networks need to upweight plans to stop the erosion of overhead absorption across the franchised sector, if the viability of their operations is to be improved and customer confidence maintained.
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Aftersales 22 MayHalfords revises plan to expand Autocentres network and service electric bikes and cars
Halfords reports that sales at its workshop chain, Autocentres, rose 2.2% to £161.4 million in the 12 months to Mar 29, reflecting growth in its provision of servicing, tyres and MOT.
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Manufacturer 12 AprSeat UK drive new aftersales commitment to fleets
Seat UK has launched a new commtment to fleet operators which aims to offer a wide-range of perks to boost convenience, reduce cost and deliver the highest levels of fleet aftersales service.
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Supplier News 11 AprHow to fight harder for aftersales in the next decade
The next decade will see fiercer competition between franchised and independent dealers for aftersales customers, warns Dr Andrew Tongue, research director with the ICDP.
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Car Dealer News 2 AprVospers opens £15m five-brand car retail super site in Exeter
Vospers has officially opened the doors to its £15 million car retail super site, bringing together three sites and Ford, Mazda, Alfa Romeo, Jeep and Fiat dealerships in one location in Exeter.
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Car Manufacturer News 22 FebHalf of car owners unaware that independent servicing won’t affect their warranty
Almost half of British motorists believe that their car’s warranty will be invalid if they have it serviced outside the dealer network, according to a study by Halfords Autocentres.
