Consistent customer experience is the key to rebuilding trust among disillusioned customers, according to Dragon 2000.
JudgeService has announced a major partnership with Auto Trader to offer independent dealer reviews.
For car dealers to be continuously successful, their customers have to have a satisfying experience at each stage of the sales process – from when they first research a vehicle online, through to when they step into the dealership and drive off after their third service.
Kia Motors’ new customer experience manager has vowed to strengthen the brand’s partnership with dealers and help them to deliver “an industry-leading customer experience”.
The automotive industry is getting worse at treating customers well and is has come bottom of a league table for the best service and customer experience.
Bristol Street Motors Ford Cheltenham has been named as a winner of Ford’s 2015 Chairman’s Award.
Online reviews give your business the opportunity to promote its areas of excellence and to fix any areas where customers find it lacking.
Renault’s franchised dealers soared to the top of the customer satisfaction charts with a strong showing from 38,000 surveyed customers in the annual Driver Power dealer chart.
Land Rover has topped the automotive brands featured in the annual UK Customer Satisfaction Index (UKCSI) for 2016.
Auto Trader research has highlighted the importance of dealer reviews with research which found 30% motorists bought a car based on dealer reviews or recommendations by family and friends.
Bristol Street Motors Seat Birmingham has been handed the Motability scheme’s Most Improved award after boosting its customer satisfaction scores.
Staff at Volkswagen Van Centre Bury St Edmunds have celebrated reaching the top of the network’s league table for customer care.
Park’s Motor Group’s McLaren Glasgow dealership has been named as McLaren Retailer of the Year 2015 after just twelve months of trading
Macklin Motors has won Peugeot's Guild of the Gold Lion Award after customers voted it one of the brand’s top UK dealerships.
Consultancy Capgemini has launched a new service, AutomotiveConnect for Retailers.
Personal attention, engaged staff and a few tricks from the hospitality industry will keep customers coming back, AM Customer Service Summit delegates heard.
Most customers make decisions they cannot affect and learning how to nudge their thought processes can give dealers an edge, says Susannah Schofield.
Measuring staff, not customer, satisfaction may boost service levels, writes Prof Jim Saker.
Clive Brook Volvo put a selection of the Swedish brands vehicles to the test on a tough off-road course in Yorkshire – and invited 100 customers along for the ride.
Following a trip to this year’s annual NADA convention in Las Vegas, chief executive of The Lead Agency, which owns CarKeys.co.uk, Anton Hanley saw how the need for face-to-face interactions in the car buying process is even more limited than in the UK.
Targeting specific types of customer with specific deals saves time and money and boosts conversion rates. We ask dealers how they aim their marketing budgets
Mazda UK has brought its customer relations offering in-house, officially opening a new call centre within its Dartford headquarters.
A good procedure for dealing with disgruntled consumers has always been advisable, but legislative changes have now made it a necessity for car dealers.
AM today announces the launch of a brand new conference for 2016 - the AM Customer Service Summit on April 14 will help dealers exceed consumer expectations.
