JudgeService is set to double its workforce again to meet growing demand – recruiting a further 30 customer contact specialists.
Product innovation and expansion into new areas are stimulating growth in the industry – and bringing consumers back into dealerships in the process.
Mitsubishi Motors has targeted better communications with its customers after recruiting a new customer services manager.
Former Cap HPI head of partnerships, Jon Sheard, has been appointed as EnquiryMax in a bid to drive business growth and strengthen partner relations.
The AA Cars used car portal has launched a ten-point Dealer Promise scheme which aims to develop new levels of trust between dealers and customers.
Easy-to-shoot, high-quality videos are vying with professionally taken photos as a method of engaging customers.
First appearances matter – never more so than when buying a car. That’s why valeting firms are in such high demand.
CitNOW has delivered a series of training workshops to Skoda retailer across the UK to help them maximise their use of the company’s innovative video technology.
Independent car dealers rely on repeat business, making managing customer relationships crucial.
Outgoing Nissan UK boss Jim Wright has admitted that imposing April margin changes on dealers “was not the right thing to do” and promised better communication with the network in future.
Consistent customer experience is the key to rebuilding trust among disillusioned customers, according to Dragon 2000.
JudgeService has announced a major partnership with Auto Trader to offer independent dealer reviews.
For car dealers to be continuously successful, their customers have to have a satisfying experience at each stage of the sales process – from when they first research a vehicle online, through to when they step into the dealership and drive off after their third service.
Kia Motors’ new customer experience manager has vowed to strengthen the brand’s partnership with dealers and help them to deliver “an industry-leading customer experience”.
The automotive industry is getting worse at treating customers well and is has come bottom of a league table for the best service and customer experience.
Bristol Street Motors Ford Cheltenham has been named as a winner of Ford’s 2015 Chairman’s Award.
Online reviews give your business the opportunity to promote its areas of excellence and to fix any areas where customers find it lacking.
Renault’s franchised dealers soared to the top of the customer satisfaction charts with a strong showing from 38,000 surveyed customers in the annual Driver Power dealer chart.
Land Rover has topped the automotive brands featured in the annual UK Customer Satisfaction Index (UKCSI) for 2016.
Auto Trader research has highlighted the importance of dealer reviews with research which found 30% motorists bought a car based on dealer reviews or recommendations by family and friends.
Bristol Street Motors Seat Birmingham has been handed the Motability scheme’s Most Improved award after boosting its customer satisfaction scores.
Staff at Volkswagen Van Centre Bury St Edmunds have celebrated reaching the top of the network’s league table for customer care.
Park’s Motor Group’s McLaren Glasgow dealership has been named as McLaren Retailer of the Year 2015 after just twelve months of trading
Macklin Motors has won Peugeot's Guild of the Gold Lion Award after customers voted it one of the brand’s top UK dealerships.
Consultancy Capgemini has launched a new service, AutomotiveConnect for Retailers.
