PSA Group expects to launch a connected aftersales platform across its Peugeot, Citroen and DS Automobiles brands that could boost car retailers’ retention levels “by next year”.
Coachworks Consulting is calling on car brands to review the soft skill shortfall which is limiting aftersales staff ability to engage with customers.
Pendragon is expanding its network of SMART repair centres.
MG Motor UK has announced that the Cecil Kimber College has now been accredited by the Institute of the Motor Industry (IMI), following “significant investment”.
Franchised car retailers will benefit from growing sales of electric and hybrid vehicles as consumers consider them their most trusted option for maintenance and servicing, the NFDA’s Consumer Attitude Survey.
The Volkswagen TPS network announced its continued growth following the opening of new trade parts hubs in Bolton and Watford, with Birmingham and Cardiff operations now set to relocate to larger premises.
Glyn Hopkin claims that it has halved aftersales lead times with the creation of a new multi-brand aftersales facility to support its Nissan, Fiat, Abarth, Alfa Romeo, Jeep and Renault retail sites in Chelmsford.
Car retailers posted a monthly loss of £18,000 in February as new car margins continued to deteriorate ahead of a disappointing month of registrations in March.
Alex F Noble & Son has funded a five-month scholarship to equip aspiring automotive engineer Jessica O’Leary with the skills to work on a new generation of electric vehicles.
Decline in overall enquiries reflects struggle to replicate record Q1 in 2017, but online enquiries for new and used cars buck the trend, Dealerweb reveals.
Ford has announced the launch of its "first" sales channel for trade parts,‘Parts Plus’, aimed at independent repairers.
Outdated legislation which exempts electric vans from the need for MOT tests needs to change, according to operators.
Eden Motor Group has improved service plan sales by 60% in the past two years and is projecting further growth of 25% this year.
The average franchised car dealer missed out on £429 million of aftersales income by selling just 53% of urgently required work, according to the findings of autoVHC’s annual aftersales report.
A new study has found that more young drivers feel confident with basic car maintenance than their parents’ generation, as a result of online ‘how to’ videos.
Volvo Car UK will focus on school and college leavers in a bid to fill 60 apprenticeship programme spaces as part of an ongoing recruitment drive in 2018.
British motorists are happy to pay more to use a garage they trust than get the work done cheaper elsewhere, according to research.
Sytner Group’s top technicians showcased their speed and skill in the workshop as they took on the car retail group’s Elite Technician Challenge to win a VIP trip to Indy Car’s Detroit Grand Prix.
Franchised car retailers in the North West should be filling their workshops with vehicles damaged by the capital’s gaping pot holes, according to data which suggests vehicles have sustained £915 million of damage due to rutted roads.
Customers are now able to pay for parts in monthly instalments with the launch of Auto Service Finance by Mopar.
Land Rover has recognised the best dealerships from with its franchised retail network with the presentation of its annual awards.
Jardine Motors Group HR director Clare Martin has warned that the issue of automotive skills shortage “will widen” with the increasing demands of technical expertise in dealership workshops.
Marshall Motor Holdings has reported a 19.5% increase in turnover and a 14.4% rise in underlying profit before tax in a set of annual financial results hailed as “excellent” by chief executive Daksh Gupta.
Cap HPI has responded to dealer demand for accurate specification data for part exchange processes with its Spec Check product.
Lamborghini is preparing to roll out its first approved used programme as parts of plans to prepare its UK car dealers for a doubling of sales volumes following the launch of its forthcoming Urus SUV.
