What are manufacturers doing in the aftersales sphere?
The Financial Conduct Authority (FCA) has fined Lloyds Banking Group £117m for failing to treat its customers fairly when handling Payment Protection Insurance (PPI) complaints.
Consumer spending patterns are reflecting a rising desire to buy cleaner cars, according to the National Franchised Dealers Association (NFDA).
BMW Group Financial Services is simplifying motor finance from today, with the core finance package (at any BMW or MINI) for each product being the same.
Close Brothers Motor Finance is urging dealers to plan ahead for the paper counterpart driving license withdrawal on June 8.
The use of video can extend the reach of a dealership by up to 65%, according to the latest research by automotive technology leader CitNOW.
Automotive parts and workshop equipment distributor Andrew Page has launched a new online store aimed at retail customers, enthusiasts and professional technicians.
Mercedes-Benz Vans UK is now fully responsible for the re-marketing of pre-owned vans.
Fiat Chrysler Automobiles UK Ltd has announced a major restructuring of its senior management team.
By 2020, more than 90% of new vehicles sold will have some telematics capability, making the vehicle part of a dealer's DMS, said CDK Global's Mike Norridge
Lotus says the launch of a volume car – a lightweight rival to the Porsche Macan - will see it return to profit.
Point-of-sale consumer new car finance was up 11% by volume and 17% by value in April, compared with the same month last year.
Southampton-based Freeborn Group has appointed Chris Healy as its new sales director.
Car dealers are being altered to the increase in the penalty for not paying the national minimum wage from £20,000 per employer to £20,000 per employee.
Dealers are planning on taking a customer’s word on their driving history when the paper part of the driving licence is abolished on June 8, according to Cooper Solutions.
Car dealers can learn the techniques to create an agile business culture from an organisation supported by the likes of Microsoft and John Lewis.
RAC has announced that online reviews for members of its dealer network are beating customer service icons such as Apple and Amazon.
Bristol Street Motors Nissan in Darlington has won the manufacturer’s Customer Quality Retailer of the Year award.
Author: Andrew Thompson; partner and clean-tech specialist at intellectual property firm, Withers & Rogers.
Growth in the UK new car market is slowing, with May's registrations of 198,706 units only a 2.4% rise over the same month last year.
Dealers would like fleets to better plan ahead their remarketing model mix when purchasing their vehicles, according to The Car People.
Video has led to a boost in customer confidence and satisfaction levels says Sytner, but not necessarily an increase in red work authorisations.
BMW have unveiled its new X1 crossover.
Pendragon Vehicle Management has changed its leadership structure.
TVR has announced that it will return to the market with a new British-designed and built sports car.
UK Volvo dealers had already taken more than £150 million worth of orders for the new Volvo XC90 seven-seat SUV before they'd all received their demonstrators.
Privately run car dealer Benfield has continued its £20 million capital investment programme with the opening of a £1m Volkswagen showroom in Newcastle.
Annual used car sales surged to a six-year high in 2014 to a total of 6.89 million vehicles.
Listed car dealer Caffyns this morning announced revenues up 8.9% to £210 million and underlying profit before tax up 14% to £2.47m for the year to March 31, 2015.
Motor retailing faces challenges from multiple touchpoints in the customer lifecycle leading to an inconsistent experience, says Grass Roots' Adam Goran
