Franchised dealers are still struggling to overcome the perception of being a more expensive aftersales option than their independent counterparts, according to Autumn 2017 NFDA Consumer Attitude Survey.
Thorite officially opened its Bristol sales and service centre on September 27 with local MP Ian Blair.
Autosupplies Chesterfield has acquired Barnsley based motor factor Butlers Automotive.
Independent workshops had an average customer satisfaction score of 89.8% compared to 79.4% for franchised dealers.
Leads that are logged by franchised dealerships as lost or dead are actually active sales leads, according to new research.
Dealers working with Toyota and Lexus Financial Services have seen a growth in incremental income of more than £5 million from selling minor damage cover.
North Yorkshire-based Ray Chapman Motors has invested in two defibrillator machines for its Malton and York showrooms to safeguard its technicians and members of the public.
Jardine Motors Group has opened the doors of its new Oldham Audi showroom following an £8m investment in the 17-car facility.
Research by the AA Garage Guide has shown that 26% of motorists will pay more to visit ‘trustworthy garages’.
While franchised dealers hope investment and training requirements will deter independents, AM’s survey suggests most workshops are unprepared for boom in AFVs.
Personal data is at the core of most businesses and forms the basis of a wide range of activities, from sales and marketing to customer relationship management; but the ways we are able collect, store and use it are set to undergo a radical overhaul.
Ford has begun a bid to recruit 1,000 technicians for it UK dealerships with the lure of potential salaries of up to £45,000-per-year.
Arnold Clark has begun a recruitment drive in a bid to add 200 technicians to its 11,000-strong workforce.
The Institute of the Motor Industry (IMI) has raised concerns about the future for independent garages as the Government’s post-Brexit plans create uncertainty for the sector.
Failure to complete vehicle health checks resulted in a loss of more than £11,000 in aftersales revenue this summer, according to autoVHC.
The study, now in its third year, measures problems experienced during the past 12 months by UK original owners of vehicles after 12-36 months of ownership.
Accident Exchange Limited has set its sights on future growth and expansion following its acquisition by principal funder Eight Bar Financial International.
The Government team overseeing vehicles is trying to make it easier for consumers to remember when their car’s MOT test is due.
CitNOW has been named as the 59th fastest-growing tech company in Britain as it achieved Sunday Times Hiscox Tech Track 100 status for the second year in a row.
TecAlliance has reacted to Warrantywise’s recent customer survey results on workshop mistrust by calling on aftersales providers "to provide an effective response to the constant stream of criticism”.
