In an exclusive 'guest opinion' for AM, Dealerweb director Martin Hill asserts that reports of the death of the traditional car retailer have been greatly exaggerated.
It is always interesting to reflect on how the emphasis in the UK's car retail sector has changed over the years.
Genesis Motor Europe has partnered with retail brand experience specialist Stellar to help create its Westfield London studio and is set to make its debut at the Goodwood Festival of Speed 2021.
Car buyers returning to the market following a series of COVID-19 lockdowns have told What Car? that they trust franchised car retailers more than their competitors – including new online disruptors.
Eight Kia dealerships have been awarded the 800 Award by Reputation, each achieving more than 800 points out of 1,000.
Kia Motors UK retailers Ken Jervis, Gravells and Drayton Motors have scored a hat-trick of Institute of Customer Service (ICS) accreditation – each achieving a ‘ServiceMark with Distinction’.
Vertu Motors’ Bristol Street Motors and Macklin Motors have renewed its sponsorship of Channel 4's coverage of Formula One.
Volkswagen Group’s new customer contact centre is set to be operated from a new 22,000 square-foot facility in Leeds after its appointed US service operator TTEC to operate the service.
Auto Atai has launched as a new business offering marketing and customer experience training programmes aimed at UK dealer groups.
Santander Consumer Finance has launched an extension to its eSign system which helps dealer partners give customers choice of where they sign the finance contract.
Low Cost Vans has unveiled the launch of its first ever television advertising campaign through Sky Media’s SME Support Scheme.
Auto Trader research has said that a third of car buyers remain cautious about visiting a dealership, despite healthy levels of demand which look set to continue.
Lexus has topped the rankings of the Auto Express Driver Power customer satisfaction survey for a fourth consecutive year – beating Kia and Subaru to top spot in 2020.
Vertu Motors’ Bristol Street Motors and Macklin Motors car retail groups will race on to television screen across the UK as part of a Formula One sponsorship deal with Channel 4.
Rolls-Royce Motor Cars is serving up experiences including backstage access to the Grammys and Academy Awards and exclusive access to the Olympics and Wimbledon as part of Whisper - the ‘most exclusive Members’ Club in the world’.
Research by CDK Global has shown that dealers that invest in attracting more women to work at their businesses see a customer experience boost.
Volkswagen Group UK is aiming to ensure “continued quality and customer satisfaction” with the appointment of Nick Ratcliffe as its new customer experience director.
Jardine Motors Group’s Aston Martin Cambridge dealership has headed to Le Mans 24 Hours race weekend to deliver a special handover experience to buyers of 24 Superleggera-based DS 59 coupes.
RMB Darlington’s general manager Paul Walker has achieved staggering traction on LinkedIn, with a video of a special surprise handover featuring racing driver Max Coates.
Andrew Jackson, head of relationships and sales, CPP UK, on why he thinks the automotive sector is lagging behind other sectors when it comes to driving customer engagement and retention.
