Arnold Clark has rolled out Bumper’s aftersales payment services across its network of 160 dealerships in Scotland and England.
Former Marshall Motor Group, Inchcape and Thompson Motor Group executive Dale Bland has joined Williams Motor Group at its new head of aftersales.
Social media has become a key mouthpiece for vulnerable customers and car retailers must be ready to identify their needs and respond with empathy, according to The Motor Ombudsman.
Verex Group has announced it will be providing branded insurance and accident management solutions for Genesis Motor UK.
Vertu Motors has acquired global vehicle lighting businesses Powerbulbs and Car Bulbs Direct, to join its existing online car parts retailer, Aceparts.
Mercedes-Benz Vans has launched a 24-hour roadside assistance pilot in London, using the electric e-Sprinter.
WMS Group has consolidated, re-developed and re-branded its warranty products under a new Safe & Sound brand.
Car retailers have been urged to embrace every opportunity presented by an MOT and wider aftersales "Tsunami" in the remainder of 2021.
Mitsubishi Motors in the UK has launched a new service programme that provides its customers with free breakdown and recovery assistance.
International Motors has completed the acquisition of the Mitsubishi Motors in the UK aftersales franchise operation from the Japanese brand’s long-term importer The Colt Car Company.
Workshops face a testing time in every sense as DVSA’s pandemic-prompted extensions look set to increase MOT test demand by 580,000 more than normal
Thatcham Research has launched a new training programme for automotive businesses, including dealers, that covers key elements of electric vehicles (EVs).
Colewood Automotive has appointed Chris Higgins as its new finance director to help develop new business relationships and support the growth of the company.
Sytner Group rewarded 39 top technicians from its 2020 Elite Technicians Programme with a trip to the Goodwood Festival of Speed and lunch with business owner and racing driver Roger Penske.
New AM magazine features car brand Genesis, a looming surge in MOT demand, supplier insights across critical sectors and insights into JCT600's property dilemmas
UK-based holidays, the return of the workplace commute and a continued aversion to public transport due to COVID-19 risks should see car retailers benefit from a continued aftersales boom.
RTC Automotive Solutions has said it will help car retailers utilise ‘big data’ to deliver greater insight and drive better decision making following its acquisition of Autolytica.
A technician from Snows Kia Guildford has been crowned world champion in the Kia EV Skill World Cup 2021.
In his latest guest opinion article for AM, Prof Jim Saker questions whether a car manufacturer's 'teddy in a box' free gift was appropriate for a "grumpy old academic".
Kwik Fit has issued an appeal for roadside property across the UK as it bids to expand its fast-fit car maintenance network.
Volkswagen retailers across the UK have introduced Tjekvik's airport-style self-check-in digital kiosks in a bid to facilitate a contactless aftersales service.
Assurant as appointed Lee Coomber to the new role of RAC client director, with responsibility for independent dealers.
Online car maintenance provider Fixter has launched a new virtual consultation service that enables car owners to diagnose faults without leaving their house.
Business Secretary Kwasi Kwarteng has highlighted the need to plug gaps in the UK’s charging infrastructure and technicians’ skillset to help drive electric vehicle (EV) adoption.
Payment Assist has been acquired by Australian-based fintech Openpay, in a move that is expected to boost the availability of buy now pay later (BNPL) finance in the UK automotive sector.
