Waylands Automotive chief executive John O’Hanlon believes sealers need to put people and culture before process to make car buying fun, enjoyable and memorable
Scott Walker, Sales training manager, Swansway on current and future sales training in motor retail
Recent profitability falls will not deter Eden Motor Group chief executive Graeme Potts from his belief in leadership, loyalty and strong working relationships
Stoneacre group social media manager Charlotte Stevens says getting individual dealerships’ staff on board was key to her group’s success on Facebook
MD Martyn Webb explains why LSH Auto UK's motor retail vision is a customer-centric, no-pressure environment in sites that share space with other businesses
Beryl Carney, JCT600’s head of commercial vehicles, believes the key to good performance is teamwork, communication and empowered employees
The ability of used car sales to resist economic turmoil is key to their profit-boosting qualities, says Sinclair Group MD Andy Sinclair
Colin Hutton, fleet director at Vindis Group, on why electric vehicles (EVs) are going to shake up the fleet market over the next two years
Batchelors Motor Group MD Tony Denton says narrowing franchise partners and an agile approach to pay models, online sales and business premises have paid off
Leon Caruso, of Vertu Motors’ multi-franchise division, on how Brexit, WLTP and EVs can be opportunities for growth
MD Mark Mitchell puts Mitchell Group’s industry-leading profitability down to a happy team, happy customers and a keen eye on cost control
Mark Ballance, general sales manager, Parks Motor Group, McLaren Automotive Leeds, on working your way to the top
To chief executive Eddie Hawthorne, Arnold Clark's digital customer experience is as important as its reputation for traditional car sales prowess
Toby Partridge talks about moving from running BMW’s Park Lane site to being his own boss at Partridge of Hampshire BMW & Mini
Nick Wells, brand manager, Alan Day VW, on the challenges of EVs and why apprentices are the future of the business
HR Owen wants its customers to feel like members of an elite club rather than owners of a car, says chief executive Ken Choo
Sitting at the centre of a triangle of three Aston Martin dealerships and a stone’s throw from the manufacturer’s HQ in Gaydon, Warwickshire, McGurk Performance Cars has carved itself out an impressive niche between the brand’s franchised network and other independent specialists.
John Tordoff had no intention of working in the family firm, but a love of business rather than cars led him to the hot seat
John Stone, Bentley brand director, HR Owen, on balancing the demands of his customers, stakeholders and staff, and the joy of fulfilling a childhood dream
After becoming Ringways' MD on the cusp of the last recession, Stephen Russell believes the hard choices he made then laid the groundwork for prosperity now
Glyn Hopkin’s Stuart Hodson believes getting the staff and processes right is the answer to most challenges
Chris Roberts was enticed to return to running a dealer group after five years away from the MD’s chair. Doing it well is still all about people and process
Phil Regan, Vertu Motors, on why confidence is so important for motor retail’s exciting first steps in e-commerce
Afzal Kahn believes his high-end, coach-built designs offer a lucrative opportunity for the right independent dealer partner
Matt Kay had no experience, no funding and no stock when he sold his first car 18 years ago, but it was the beginning of his current 700-car business
