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Volkswagen Commercial Vehicles offers free roadside assist to attract aftersales customers


Volkswagen Commercial Vehicles is offering a year’s free roadside assistance in the UK to any van owners that bring their three to 10 year old vehicle in for a full or interim service.

VW says the AA roadside assistance is worth £99 and stats from the organisation show 95% of repairable issues were fixed at the roadside and the service boasts an average response time of 42 minutes.

VW says this is essential in minimising commercial vehicle downtime.

The roadside assistance includes  recovery to home or an appropriate repairer if their vehicle is not able to be fixed at the roadside, onward travel for up to seven passengers, European cover and AA Home Start.

VW CV recently appointed Tracey Perry as its new national fleet manager and put in place a new 10 point customer service programme to make sure dealers are delivering on the brand's servicing promises.

A highlight from the new customer promise list was to replace any customer’s vehicle with a like-for-like replacement, even going as far as sourcing a car out of brand if it means getting a customer back on the road.

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