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Opinion
Motor retail is lagging behind other sectors in customer engagement - a guest opinion
Andrew Jackson, head of relationships and sales, CPP UK, on why he thinks the automotive sector is lagging behind other sectors when it comes to driving customer engagement and retention.
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Opinion
What's in store for automotive in 2019? - a guest opinion
Russell Puttick, VP of customer and strategy at CDK Global, outlines five factors that he believes will influence dealers' trading in 2019.
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Opinion
How used car dealers can build trust, a guest opinion
Neil Smith of Imperial Cars believes any dealer must prove they're honest and trustworthy through online, aftersales and customer care.
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Opinion
Tesla reverses stores closure decision for ‘better friction’, a guest opinion
Faster than a journalist can write “the death of”, Tesla has reversed its decision to take all its car sales online.
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Opinion
FCA’s motor finance review should sharpen compliance focus, guest opinion
The long-awaited FCA update on the motor finance industry has sharpened the sector's focus on Difference in Charge (DiC) arrangements that can lead to higher interest rates for consumers.
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Opinion
Can you really sell a car with a chat bot? A guest opinion
The role of technology in the car buying process has been fraught with both opportunities and challenges for a number of years.
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Opinion
New Land Rover Defender: The Cuckoo in the Discovery’s Nest? A guest opinion
Jaguar Land Rover's global sales fortunes may seem to be closely tied to the revolt against diesel engines, the uncertainty of Brexit and Chinese trade challenges but does its model strategy require a re-think?
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Opinion
Key-to-key delays accompany approved bodyshops' ADAS struggles, guest opinion
Vehicle manufacturers need to engage in greater levels of ‘calibration collaboration’ to deal with the rectification of new advanced driver assistance systems (ADAS), if they are to assure a swift turnaround of accident repair work and avoid ‘bodyshop backlogs.’
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Opinion
Has the advertising watchdog declared RIP for the new car RRP? - a guest opinion
Steve Young, managing director, ICDP, suggests that it may be time for the automotive world to consider different pricing models.
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Opinion
Has the UK used car market undergone a seismic shift? Guest opinion
Auctions halls around the UK were heaving in 2018 as many dealers turned to the used sector to bolster profits. The result was the unusual phenomenon of high used volumes and record prices.
