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Opinion
Car retail's digital transformation starts in the dealership, opinion
Digital transformation has made headlines in the automotive industry since the start of the pandemic as retailers accelerated plans to give buyers the choice of how, where and when to buy their new or used car.
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Opinion
Agile approach to pave car retail's road to new 'normality', opinion
Volkswagen Financial Services UK chief executive, Mike Todd, reflects on the sector's rapid evolution and offers insight about what's needed to adapt to the road ahead.
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Opinion
Car retail's 'topsy turvy' 2021 could be followed by EV-powered recovery, opinion
After what he described as a "topsy turvey" year for automotive, EY UK & Ireland automotive leader, David Borland, suggests electric vehicles (EV) will hold the key to recovery in 2022.
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Opinion
Car dealers can ride the storm of soaring energy prices, opinion
This year has seen a perfect storm for energy prices. Unfortunately, the situation looks likely to worsen.
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Opinion
Accessibility is key to any progressive car dealer's reputation, opinion
In his latest 'Viewpoint' opinion article for AM, Professor Jim Saker responds to a recent AM webinar, concluding that accessibility is now the key ingredient for any car retailer's reputation.
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Manufacturer
Car retail agency model will ‘put the dealer last’, says Suzuki GB boss
Car manufacturers exploring the agency model franchised car retail agreements “want to put the dealer last”, Suzuki GB boss Dale Wyatt has told his dealers.
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Opinion
Time to say goodbye to one-size-fits-all experience in automotive retail, opinion
Digital automotive retail tools can bring and end to a one-size-fits-all sales experience for car buyers, according to Keyloop chief executive Tom Kilroy.
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Opinion
People power will propel car retail businesses to success, opinion
People are the automotive retail sector’s biggest asset.
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Opinion
COVID protocols have helped convince customers that car dealers really care
In his latest 'Viewpoint' opinion article for AM, Professor Jim Saker reflects on the positive impact that COVID-19 safety measures have had on customer experience in car retail.
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Opinion
Customer experience: driving change in the automotive industry, opinion
The past fifty years has seen radical change within industries such as the automotive sector thanks to the advent of technology.
