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Opinion
'Gamification' of omnichannel customer journey will charm car retail customers
ZeroLight's recently-recruited chief growth officer Eva Poppe believes real-time CGI technology will help 'gamify' motorists digital buying journeys against a backdrop of omnichannel retail journeys and agency model retail.
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Opinion
Car retail must evolve towards a ‘click of a button or swipe of a screen’, opinion
The automotive industry must embrace digital transformation being driven by tech-savvy generation of younger drivers.
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Opinion
Opinion: Is your HR department a barrier to workplace diversity?
In his latest monthly opinion post for AM Professor Jim Saker draws on his experiences with the IMI's Diversity Task Force to question the role of car retail's HR departments driving diversity in car retail.
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Opinion
What's next for dealers' Appointed Representative status?
Tara Williams, chief risk and compliance officer, AutoProtect Group, shares some insights into the likely impact of the Financial Conduct Authority shining the spotlight on finance and insurance's appointed representatives and their principals.
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Opinion
Technology could be key to attracting new automotive retail talent, opinion
Change has certainly been a never-ending stream through the automotive industry. As Ferdinand Porsche famously said: “Change is easy. Improvement is far more difficult.”
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Opinion
COVID-19, two years on - business agility and consumers’ EV appetite
It’s just over two years since the UK first went into lockdown and it’s safe to say we’re all continuing to feel the impacts of the pandemic.
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Market Insight
AM Poll: car retail’s agency model is not for all
Few industry executives expect all UK car sales networks will be operating under agency contracts by the end of the decade, however the switch to agency is predicted for a sizeable portion.
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Opinion
Saker: a better understanding of employees will unleash their full potential
In his latest ‘viewpoint’ opinion article for AM Professor Jim Saker asserts that better understanding the diversity of the automotive workforce, and making a few minor changes to working practices, can unleash previously untapped potential.
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Opinion
Why hybrid working is key to building inclusive auto industry cultures
In this exclusive AM-online guest opinion piece Volkswagen Financial Services UK chief executive Mike Todd reflects on the need to understand how people can be operationally effective while splitting their time between office working and home working.
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Opinion
Greater urgency required to solve automotive's EV skills shortage, opinion
As a major shortage of specialist maintenance technicians puts the take-off of the EV market at risk Sarah Sillars OBE argues that more urgency in the government’s response is part of the solution.
