CitNOW has bolstered its customer support infrastructure with the appointment of a product expert team.
Lexus has topped out Auto Express’ latest Driver Power survey for delivering the best customer service from its dealer network.
The automotive industry has jumped two places from its previous position at the bottom of an industry league table for customer service.
Car manufacturers are set to shift their focus from selling vehicles to creating new revenues streams through a more digital, customer centric business model as vehicle ownership falls by up to 50% in the next decade, according to figures compiled by Deloitte.
Kia Motors UK has implemented dual language customer surveys in at its eight Welsh dealerships.
People who have previously bought from you often provide the best marketing, but do your customer reviews tick all the right boxes?
Auto Trader has formed a partnership with Reevoo in a bid to drive user generated content to the forefront of its adverts.
Skoda has topped the Driver Power car survey standings after owners told the annual study that the Superb saloon and Yeti hatchback were the UK’s “best cars to own”.
Land Rover has been ranked highest among premium brands in the J.D. Power 2017 UK Customer Service Index (CSI) Study.
Three of Toyota’s UK retailers have been named among the manufacturer’s best in Europe, receiving Ichiban awards for their excellent performance in customer service, sales and aftersales.
Car dealers are being urged to move with the time in a bid to avoid a predicted trend which could see online car sales lead to the loss of 27,000 automotive sales jobs by 2027.
Car dealers have boosted the number of sales they make upon an initial customer enquiry by 41% during the past year, according to enquiryMAX.
Dealers have long been reliant on word of mouth and brand loyalty for sales, and the customer buying experience is a big part of this.
Motor finance provider Moneyway has received the Feefo Gold Trusted Service award fater receiving consistently strong customer feedback.
Jardine Motors Group emerged victorious from the recent Audi Q Awards 2016, which recognised the best performers from within the German brand’s UK network of retailers.
Honda UK’s head of cars has congratulated the brand’s UK dealer network after it achieved top ratings on the Reevoo customer review website.
Park’s Motor Group’s McLaren Glasgow facility has repeated its awards success of 2015 by being named the supercar maker’s European Retailer of the Year 2016.
A study by the Motor Ombudsman has found motorist living in Wales and Scotland are most likely to recommend their local garage.
Arvato has secured a new three-year contract to deliver the Renault’s back-office customer service in the UK and Ireland.
Staff retention is one of the key areas where car dealers can improve their processes according to a business which has spent a decade analysing the science behind car sales and customer behaviour.
Every consumer is different, and dealers’ approaches to them vary, but AM's Dealer Masterclass outlines the fundamental practices to improve your service.
Mazda UK has celebrated the “superb results” achieved by its in-house customer call centre during its first year of operation.
Innovative independent used car retailer Big Motoring World has launched a customer shuttle bus to collect customers visiting from local train to make car viewings and collections easier.
Joanna Swash, Moneypenny’s managing director, explains why outsourcing overflow calls to trained handlers makes sense for dealers.
Auto Trader has partnered with global reviews and customer analytics company, Feefo, to provide online car reviews for dealerships.
