In the latest of AM’s ‘8 Questions to…’ series, we chatted to W R Davies Motor Group’s DS Automobiles Stafford dealership concierge Dean Brown.
Snows Motor Group emerged from Reputation’s 2021 Auto Report to secure top place in the rankings of UK car retailers by online reputation – with Hyundai the leading car manufacturer.
Reputation is proving “the difference between success and failure” for car retailers navigating a period rocked by vehicle supply shortages in a market buoyed by strong consumer demand.
The AM Awards judges voted Peter Vardy Group as winner of the 2021 event’s Best Online Consumer Experience.
Accrington Garages Vauxhall leveraged its family-run ethos to claim the AM Awards 2021’s Best in Customer Service accolade.
Bristol Street Motors Citroen Burton is introducing a new service to help improve customer service for hearing-impaired customers.
A new digital tool has been developed by Drivvn with aim of helping retailers manage customer relationships through lengthy new car delivery delays.
Constant evolution and improvement of the Milton Keynes Toyota retail formula were recognised by judges as Steven Eagell’s flagship site was named Best Dealership at the AM Awards 2021.
Fewer than one in five consumers are happy to buy a car remotely after only watching a personalised video or a live virtual walkaround, new consumer research has found.
Hyundai Motor UK and Volkswagen UK have announced partnerships with eDynamix as part of efforts to automate and streamline their dealers' aftersales customer service.
JudgeService is urging dealers to increase their digital marketing reach to attract the increasing number of car buyers prepared to travel further to visit showrooms.
The Motor Ombusdman is looking for entrants to its 2021 Garage Star Awards, which has been expanded with new categories.
Consumers love Porsche's sales experience the most in the UK, according to Driver Power annual research published by Auto Express today.
Stellantis is rolling out its LCV training programme to aftersales managers and customer service advisers, following the scheme’s initial success with technicians.
New research by Moneybarn has revealed the 'best' and 'worst' cities in the UK to purchase a used car.
Vertu Motors has appointed Steve Rowe as its new group sales director as is recruits 50 new head office employees to improve online sales and customer relationships.
In his latest opinion column for Automotive Management (AM), professor Jim Saker considers the ‘profound impact’ of a shjift to agency-style franchise agreements for car retailers.
Just 10% of UK car buyers plan to embrace a wholly online car retail experience facilitated by click and collect or click and delivery, JudgeService survey data has revealed.
Owners of the Hyundai Kona voted the compact SUV to victory as the Auto Express Driver Power Awards car of the year for 2021.
Almost two thirds of UK car buyers will steer clear of showrooms that have fully embraced July 19’s “freedom day” by ditching their COVID-19 safety measures, a What Car? survey has revealed.
Car retail bosses from across the UK to deliver insight and advice on how businesses can improve their own "vital" customer experience stratagies through technology in a free AM webinar.
Motor finance companies and car dealers have borne the brunt of the COVID-19 pandemic, but how well have they overcome the challenge of motorists' 1.8 million requests for finance forbearance.
The car retail sector’s customer service levels have delivered their worst ever score in The Institute of Customer Service’s (UKCSI) latest in-depth market research.
Square Deal Motors (SDM) Mazda Falkirk has been crowned as the Japanese car brand’s UK Dealer of the Year after gaining praise for achieving strong customer loyalty through high levels of service.
Volkswagen retailers across the UK have introduced Tjekvik's airport-style self-check-in digital kiosks in a bid to facilitate a contactless aftersales service.
