Lexus has been named as the Best Manufacturer in the Auto Express Driver Power Survey for the third consecutive year.
PPI continued to account for the vast majority of complaints received by the Financial Conduct Authority (FCA) as the overall number of consumers demanding redress declined by 5% in the second half of 2018.
The Toyota Prius hybrid has been named as the best car to own in Auto Express magazine’s 2019 Driver Power Survey.
RMB Darlington’s general manager Paul Walker has achieved staggering traction on LinkedIn, with a video of a special surprise handover featuring racing driver Max Coates.
Suzuki GB has celebrated its success in the annual JD Power customer service satisfaction survey by praising “brilliant, bespoke customer service” of its high-performing retail network.
A car dealer who moved his home and business after receiving complaints from the buyer of a “dangerous and unroadworthy” BMW X5 has been jailed for 12 months.
Dealer service departments are not communicating with customers in the ways they expects, according to the latest JD Power Customer Service Index (CSI).
Seat UK has launched a new commtment to fleet operators which aims to offer a wide-range of perks to boost convenience, reduce cost and deliver the highest levels of fleet aftersales service.
Twells of Billinghay has been recognised as the UK's top-performing Vauxhall retailer based on the level of quality delivered to its customers.
Kia Motors UK won the Best Customer Satisfaction Strategy Award from The Institute of Customer Service, for providing an excellent customer experience through its dealer network.
Andrew Jackson, head of relationships and sales, CPP UK, on why he thinks the automotive sector is lagging behind other sectors when it comes to driving customer engagement and retention.
J & A Rigbye & Sons was named Citroën UK's retailer of the year as it scored an awards hat-trick and the brand hosted ‘The Party of the Century’ to celebrate its 100th anniversary.
Steven Eagell Group has been crowned Best Lexus Group as its won a hat-trick of awards at the annual Lexus ‘Centre of Excellence Awards’ – just two years after it started representing the brand.
Horizon Magna Motor Group officially opened the doors of its refurbished Nissan Dorchester dealership at an event attended by 170 customers and VIP guests.
Suzuki has been voted number one car brand in the Institute of Customer Service’s January 2019 Index, achieving its best ranking ever.
Cotswold Mini Cheltenham claimed Mini UK’s Dealer of the Year title during an event celebrating the successes of the brand’s 139 franchised retailers.
Flear and Thomson’s Kia Motors franchise in Dunfermline has retained the Kia Dealer of the Year title during the Korean manufacturer’s annual dealer conference.
David Morton, sales and solutions director at Arvato UK & Ireland, explains how car retailers and manufacturers can take advantage of the wealth of data available to them to deliver a seamless and proactive customer experience.
A new dealer-to-home car delivery service launching in the Midlands claims to offer dealers a free service to deliver cars to buyers.
Motorpoint Castleford has pulled out all the stops to adopt a festive feeling at its Castleford branch – building its own ice rink.
Dacia is the UK's top car manufacturer when it comes to brand advocacy, according to the results of a recent poll conducted by YouGov.
Inchcape UK’s Toyota Oxford car dealership is all set to get into the festive spirit by transforming its showroom for an Winter Wonderland Christmas Fair.
RRG Group has become the latest addition to the Mazda MyWay network after establishing the test drive concept in the Greater Manchester area.
Online customer service reviews are now becoming an integral part of the buying experience for consumers.
SsangYong is Britain’s most satisfactory car brand, according to the 2018 Honest John Satisfaction Index survey of 10,000 car owners.
