Seat will be the first car brand in Europe to integrate Amazon’s Alexa voice service into its vehicles.
TecAlliance has reacted to Warrantywise’s recent customer survey results on workshop mistrust by calling on aftersales providers "to provide an effective response to the constant stream of criticism”.
GForces will aim to help retailers improve their service through transparent customer feedback with the help of a new partnership with review platform JudgeService.
Fordthorne has received Ford’s prestigious Chairman’s Award for an eighth year running in recognition of the quality and consistency of its customer experience.
The UK’s fifth Dacia Day will offer 500 customers test drives as part of a series of Europe-wide events to celebrate the brand's "strong sense of community".
Monitor, manage and engage with feedback in customers’ car reviews, wherever they come from
Volvo Car UK has appointed Nicola Langley in the newly created role of customer experience development manager, effective immediately.
Online review platform Trustpilot is targeting 100% growth among its automotive clients after partnering Auto Trader to bring user-generated reviews to its platform.
Customer satisfaction index surveys divide opinion among car dealers and carmakers. Like it or loathe it, CSI is changing
Customer review company JudgeService will reveal what it takes to create a loyal customer who also acts as an advocate to your business.
JudgeService has launched a new car dealer app which allows sales teams to post images and reviews of customer handover in moments.
CitNOW has bolstered its customer support infrastructure with the appointment of a product expert team.
Lexus has topped out Auto Express’ latest Driver Power survey for delivering the best customer service from its dealer network.
The automotive industry has jumped two places from its previous position at the bottom of an industry league table for customer service.
Car manufacturers are set to shift their focus from selling vehicles to creating new revenues streams through a more digital, customer centric business model as vehicle ownership falls by up to 50% in the next decade, according to figures compiled by Deloitte.
Kia Motors UK has implemented dual language customer surveys in at its eight Welsh dealerships.
People who have previously bought from you often provide the best marketing, but do your customer reviews tick all the right boxes?
Auto Trader has formed a partnership with Reevoo in a bid to drive user generated content to the forefront of its adverts.
Skoda has topped the Driver Power car survey standings after owners told the annual study that the Superb saloon and Yeti hatchback were the UK’s “best cars to own”.
Land Rover has been ranked highest among premium brands in the J.D. Power 2017 UK Customer Service Index (CSI) Study.
Three of Toyota’s UK retailers have been named among the manufacturer’s best in Europe, receiving Ichiban awards for their excellent performance in customer service, sales and aftersales.
Car dealers are being urged to move with the time in a bid to avoid a predicted trend which could see online car sales lead to the loss of 27,000 automotive sales jobs by 2027.
Car dealers have boosted the number of sales they make upon an initial customer enquiry by 41% during the past year, according to enquiryMAX.
Dealers have long been reliant on word of mouth and brand loyalty for sales, and the customer buying experience is a big part of this.
Motor finance provider Moneyway has received the Feefo Gold Trusted Service award fater receiving consistently strong customer feedback.
