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Opinion
Video and an (em)pathetic aftersales experience
Aftersales 'bells and whistles' won't count for much if the fundamentals of service are missing
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Opinion
Ex-VW boss Winterkorn's charges see dieseIgate scandal rumble on, guest opinion
German prosecutors have charged the Volkswagen Group’s ex-chief executive Martin Winterkorn over his role in the Dieselgate scandal.
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Opinion
Buying the right stock - a guest opinion
Neil Smith of Imperial Cars outlines how the group is selecting stock intelligently.
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Opinion
Guest opinion: AI will boost retention, not devastate the retail workforce
It’s no secret that car sales are increasingly influenced by technology, with digital tools and services now forming a central part of the customer journey.
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Opinion
Brexit has triggered a new car pre-registration boom, a guest opinion
With Brexit looming and the uncertainty of what that will mean for the industry, it’s fair to say that Q1 2019 has been like no other for UK automotive dealers.
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Opinion
HMRC Making Tax Digital: A survival guide
With the April 1 deadline for the introduction of the HMRC's Making Tax Digital (MTD) platform for VAT now upon us, Alison Horner, partner and head of VAT at MHA MacIntyre Hudson, gives her top tips on how to survive the new system.
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Opinion
RIP for PCP as 'car finance’s PPI scandal’ draws near? A guest opinion
The Financial Conduct Authorities (FCA) Motor Finance Review has finally arrived. The eagerly awaited and long overdue investigation into auto finance has revealed what many in the industry had predicted.
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Opinion
Great leaders need to excel inside and out
The Carlos Ghosn case presents a number of challenges for our high-profile industry.
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Opinion
EVs can supercharge car dealerships' footfall, a guest opinion
The move towards an electric vehicle (EV) future is gathering pace might be led by automotive manufacturers but it presents car dealerships with range of revenue-driving opportunities.
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Opinion
Motor retail is lagging behind other sectors in customer engagement - a guest opinion
Andrew Jackson, head of relationships and sales, CPP UK, on why he thinks the automotive sector is lagging behind other sectors when it comes to driving customer engagement and retention.
