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Opinion
Guest opinion: How many dealers have overlooked PCI compliance amid GDPR preparations?
GDPR has been putting the frighteners on virtually every business in the UK for the past 12 months and with D-day finally on the horizon, there’s no escaping the panic any time soon.
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Opinion
Connected customer data could open insurance opportunity for car dealers - guest opinion
If you ask the average consumer about car insurance, it’s very possible the answer will include an audible huff of frustration, followed by an expression of exasperation.
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Opinion
The future of dealer websites: one-stop shops? - guest opinion
Imperial Cars operations director Neil Smith considers why all dealers should commit to raising the bar in customers' website experience.
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Opinion
How dealerships can guarantee their future by adapting to changing attitudes - guest opinion
While dealerships aren’t dead yet, their survival could be under threat if the automotive industry fails to adjust to changing customer expectations. Co-founder and executive director of experience design specialist Foolproof, Peter Ballard, explains how dealerships could safeguard their position by seamlessly joining digital and physical experiences.
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Opinion
Jim Saker: On dieselgate, Nietzsche and the post-truth society
Diesel is now almost regarded as anti-social. The problem does not lie with the facts, it lies with the perception that has been created, argues Jim Saker
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Opinion
Vauxhall and the road ahead for dealerships - a guest opinion
The news of Vauxhall’s decision to ‘rationalise’ its network of dealerships, ready for a new 2020 strategy, may have come as a shock to some – but predictions over whether this move heralds the first dim tolls of the death knell for the traditional bricks-and-mortar dealership model should be taken with a hefty pinch of salt.
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Opinion
Used car profitability depends on efficient, automated car preparation processes - guest opinion
Neil Smith, operations director, Imperial Cars, outlines why he believes investment in automated processes, technology and people will improve used car profits
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Opinion
Guest opinion: Customer experience strategies must evolve in ‘the passenger economy’
The UK automotive industry is faced with the most significant period of disruption in its history.
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Opinion
Vertu boss Robert Forrester: digital is important, but don't overplay it
Vertu Motors chief executive Robert Forrester writes for AM about the influence dealers' websites and sales executives still have on consumers.
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Opinion
Falling new car sales means everyone in the dealership needs to 'always be closing' - guest opinion
In a tightening market, it’s time to look at every part of a dealership to understand how every element can support sales.
