future of retail
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Technology 12 AugFuture retailing: Time for dealers to step up digital services
UK car dealers must step up their digital services or risk being left behind, as the COVID-19 pandemic has led many customers to carry out more research from their sitting rooms before they visit car showrooms to agree the deal.
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Opinion 3 JanHow consumer and retail trends will shape motor retail's future - guest opinion
Marcus Dacombe, international product marketing director, CDK Global, shares his views on the ways motor retail's future will be shaped by consumer habits and broader retailing trends.
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Opinion 31 MayAn evaluation of direct sales of new cars online in the UK - a guest opinion
Imagine with Uber that once you had selected your destination on the app, you were then presented with an indicative price as high as a black cab price and the contact details of the three nearest drivers, and that you were then directed to call them individually to negotiate the best price prior to your journey. Uber would not be the $100bn business it is today with such an approach, but that is effectively the current approach of most automotive OEMs (Original Equipment Manufacturers) when it comes to selling new cars online.
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Supplier News 17 MayMotor retailers will adapt to online sales, says Barclays expert
Similarly to the holiday industry, the retail banking industry has changed considerably in the last 15 years to provide lots of services available digitally to consumers at their convenience.
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Supplier News 15 MayDealers sought to be part of the MaaS solution in West Midlands
Transport for West Midlands is on the brink of scaling up its experimental Mobility as a Service (MaaS) solution and has invited automotive retailers to help deliver its forward-thinking project.
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Supplier News 26 AprFranchised dealers have real business opportunities in future mobility, research shows
A study into the opportunities franchised dealers will have with mobility services next decade reveals a future of evolving services and collaboration.
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Supplier News 16 AprCar dealers may be more effective in local markets next decade, finds McKinsey expert
Carmakers are seizing the opportunity that new mobility models and advanced technology offer but dealers are lagging behind, according to Cristiano Carlutti, expert associate partner at McKinsey.
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Car Manufacturer News 29 MarNissan City Hub shopping centre store enables online new car sales
Nissan has launched its first shopping centre store, branded the Nissan City Hub, and is set to follow the format with more in major cities.
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Opinion 18 MarWhat's in store for automotive in 2019? - a guest opinion
Russell Puttick, VP of customer and strategy at CDK Global, outlines five factors that he believes will influence dealers' trading in 2019.
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Supplier News 19 FebSet your future success strategy at the new Automotive Retail Congress
AM is launching a new event in 2019, The Automotive Retail Congress, designed to help motor retail’s business leaders at car dealerships, manufacturers and mobility providers scope future opportunities for their organisations.
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Retailing 14 AugThe future of motor retail
AM asks a range of experts what selling cars in 2030 will look like
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Retailing 13 AugPreparing for the car dealership of 2030
How will car dealerships be shaped by still-emerging technologies? We ask suppliers, dealers and industry experts what changes we can expect.
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Market Insight 9 Feb'Let customers take control of the sales process', car dealers told
Dealers must relinquish control of the sales process to their customers and accept a new role if they are to survive in the digital age, automotive industry experts have warned.
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Market Insight 19 JanAlmost half of car dealerships could close by 2025, says KPMG survey
Up to half of UK car dealerships will close within by 2025 according to respondents to KPMG’s Global Automotive Executive Survey 2018.
