servicing
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Market Insight 1 OctResearch shows regional differences in vehicle maintenance costs
Moneybarn research has revealed staggering price differences between car parts and labour costs by UK region.
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Car Dealer News 25 SepFranchised dealers charging £180 for ‘simple’ diagnostic check, claims MotorEasy
Franchised car retailers have been told to "clean-up their act" after an investigation found that aftersales customer were being charged up to £180 for a 30-minute car diagnostic check.
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Car Dealer News 7 SepTechnicians at independent garages could face deadly EV safety issues, warns IMI
The Institute of the Motor Industry (IMI) has urged independent garages to invest in training for its technicians as EV sales reach a record high.
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Aftersales 5 SepFour-fifths of motorists feel a garage has ‘kept their car hostage’
Four-fifths of UK motorists have felt garages ‘held their cars hostage’ following a service or MOT, a new survey carried out by Fixter has revealed.
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Car Manufacturer News 1 AugVolkswagen offers free servicing for September plate-change van customers
The Volkswagen Commercial Vehicles is offering two free services on all new vans bought before the end of September 2018.
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Car Dealer News 25 AprVospers targets aftersales efficiency at £12m Exeter car showroom 'supersite'
Vospers has targeted greater aftersales efficiency from its £12m supersite which is scheduled to open in Exeter later this year.
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Aftersales 17 AprEV and hybrid vehicles add value to franchised retailers’ ‘trusted’ reputation, NFDA Consumer Attitude Survey finds
Franchised car retailers will benefit from growing sales of electric and hybrid vehicles as consumers consider them their most trusted option for maintenance and servicing, the NFDA’s Consumer Attitude Survey.
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Aftersales 22 Mar
Millennials more likely to maintain their own car
A new study has found that more young drivers feel confident with basic car maintenance than their parents’ generation, as a result of online ‘how to’ videos.
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Aftersales 1 MarFranchised car dealerships experienced a 24% slump in workshop activity in Q4, says autoVHC
Franchised car dealerships experienced a 24% slump in workshop activity during Q4 as 323,000 fewer vehicles passed through their aftersales departments, according to autoVHC.
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Car Manufacturer News 1 Feb
Peugeot and Toyota cars 'most expensive to repair', survey claims
Peugeot and Toyota cars have been identified as the most expensive to repair, according to internal data from WhoCanFixMyCar.com.
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Car Dealer News 16 Jan
70% of UK motorists prefer independent garages over main dealer, Servicing Stop reveals
A new survey by Servicing Stop has revealed that 70% of UK motorists would prefer to visit an independent garage than a main dealer to meet their car's maintenance needs.
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Market Insight 14 DecFord Focus tops ‘most serviced car in the UK’ list for third year
For the third consecutive year, the Ford Focus (04-08) was the most serviced car in the UK, Autodata reveals.
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Aftersales 15 Nov
Motor Ombudsman urges consumers to use accredited workshops
The Motor Ombudsman has urged consumers to look out for its logo when considering a workshop for their car’s winter checks and servicing.
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Aftersales 1 NovFocusing on ‘price vs value’ costs franchised dealers work
Consumers still rate franchised sector as more expensive for car servicing despite offering the lowest costs.
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Latest News 20 OctIndependent garages need to match dealership standards, claims Servicing Stop
Servicing Stop has hit back at what it sees as a continuation of big brand garages monopolising the market and called on independents to raise their standards.
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Aftersales 10 OctFranchised dealers battle consumers' value misconceptions, reveals NFDA Consumer Attitude Survey
Franchised dealers are still struggling to overcome the perception of being a more expensive aftersales option than their independent counterparts, according to Autumn 2017 NFDA Consumer Attitude Survey.
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Latest News 13 Jul29% of UK motorists ignore engine light, says ClickMechanic
The latest survey from ClickMechanichas revealed that 29% of UK motorists will ignore the engine warning light.
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Car Dealer News 28 Jun
“Dealers could be missing out on future sales”, study suggests
A study by Santander Consumer Finance has shown that car dealers could be missing out on potential future sales due to lack of long-term loyalty building with aftersales.
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Car Manufacturer News 9 MayMitsubishi teams up with IMI for EV training programme
Technicians in the Mitsubishi Motors UK dealer network are set to receive Institute of the Motor Industry qualifications following specialist training on EV and hybrid vehicles.
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Market Insight 26 AprFranchised dealers’ labour rates 40% up on independents, reveals motoreasy
A survey of 6,000 garages across the UK has identified that franchised retailers charge an average of 40% more than their independent rivals for an hour's workshop labour.
