Franchised workshops should consider aftersales retention as "a number one priority" as the impact of three years of falling new car sales start s to tell.
Volkswagen Financial Services (VWFS) is offering Black Friday deals on service plans, with offers going live on November 14.
Marketing Delivery have urged dealers to combine MOT and vehicle service alerts to help maximise aftersales conversions.
Electric vehicles (EVs) are failing to show a clear advantage over petrol and diesel cars and vans when it comes to servicing, research by Epyx has found.
Tottenham in London has been chosen as the site for the UK's first service and maintenance hub for the electric vehicle brand Volta Trucks.
Franchised dealers who fail to sell cars with service plans are losing one-in-five customers to independent garages for servicing work.
Opinions seem mixed about the robustness of EVs, as two motor industry suppliers have come out with opposing claims about their MOT reliability based on their own data and observations.
Dealerships have been warned against unduly increasing their workshop labour rate as electric cars and vans become commonplace or risk losing major customers.
ATS Euromaster has seen the requirement for its mobile tyre service increase rapidly over the last two years, which it attributes partly to an increase in consumers expecting goods and services to be delivered at their homes.
Fix Auto Cheltenham has relocated into its new repair centre following £400,000 investment.
Aftersales departments need to be prepared for a substantial change to their business model in the coming years as plug-in vehicle sales create a complex world with lower maintenance and new skills and equipment needed.
Independent garages and franchised dealer workshops are feeling the strain from the cost of living crisis, as their energy costs bite while some motorists are cutting back on maintenance spend.
The chair of the House of Commons Education Select Committee Robert Halfon MP has visited Bristol Street Motors Harlow Peugeot Service Centre to hear about a £1m investment in the site.
Vauxhall is offering all its franchised retailers’ service customers 12-months’ free roadside assistance from the RAC as part of a new ‘Here For You’ aftersales promise.
Accurate customer data has always been important, but the COVID-19 pandemic has created a problem that could be losing service departments tens of thousands of pounds of potential profits each quarter.
Automotive Management (AM) explores how to overcome the workshop inefficiencies that are losing car dealerships thousands, perhaps millions, of pounds every year.
Car retailers' aftersales departments need to take action to keep pace with dramatic changes in the sector such as electrification, automation and digitisation.
Chief executive Mark Raban discusses his plan to move Lookers forward in the new issue of AM magazine after a difficult period in the AM100 dealer group's history.
Volvo Car UK is claiming an industry first in its launch of a free of charge repair service covering windscreen chips and tyre punctures.
Cazoo has partnered with WhoCanFixMyCar to launch two and three-year CazooCare servicing and MoT plans for its UK customers at point of purchase.
