Staff retention is one of the key areas where car dealers can improve their processes according to a business which has spent a decade analysing the science behind car sales and customer behaviour.
Mazda UK has celebrated the “superb results” achieved by its in-house customer call centre during its first year of operation.
Innovative independent used car retailer Big Motoring World has launched a customer shuttle bus to collect customers visiting from local train to make car viewings and collections easier.
Auto Trader has partnered with global reviews and customer analytics company, Feefo, to provide online car reviews for dealerships.
Ford is rolling out a Video Check service across its dealer network to provide consumers with greater transparency and improve customer satisfaction.
Swansway Garages’ Liverpool Van centre has been named as Volkswagen Commercial Vehicles’ Dealership of the Year for the third consecutive year.
As one of the few areas of retail which simply can't be conducted entirely online, car dealerships are physical retail spaces which are just as relevant today as they were before the rise (and rise) of online shopping.
Automotive was the only sector which saw fewer customers receive top service first time around in 2016, according to the findings of the UK Customer Satisfaction Index (UKCSI).
Recently-established Oodle Finance has secured £60 million of investment to help it roll-out a funding solution for customers from the full range of credit profiles.
Magistrates ordered a used car dealer to pay £5,000 in compensation and fines after after hearing how he sold unroadworthy vehicles and refused customer refunds.
The Motor Ombudsman received 7,200 enquiries from customers related to its Vehicle Sales Code between launch in September until December last year.
During our work in the motor industry over the past 10 years, our specialist customer experience consultancy, Experience Insight, has developed a process which helps us to accurately profile customer experiences and the factors that influence decision making and purchasing.
Dicksons of Inverness were named Kia Motors UK’s Dealer of the Year as the Korean brand recognised the best performers in its 187-strong network.
AA Garage Guide has joined forces with the recently-launched Motor Ombudsman to drive forward the platform’s aim to promotes “quality first”.
Research into motorists’ spending habits has revealed that most will buy 14 cars and spend a total of £212,904 running them during their lifetime.
Direct car sales are the biggest threat to Auto Trader but Brexit could prompt a two year business boom for the UK, according to chief executive Trevor Mather.
JudgeService is set to double its workforce again to meet growing demand – recruiting a further 30 customer contact specialists.
Mitsubishi Motors has targeted better communications with its customers after recruiting a new customer services manager.
Former Cap HPI head of partnerships, Jon Sheard, has been appointed as EnquiryMax in a bid to drive business growth and strengthen partner relations.
The AA Cars used car portal has launched a ten-point Dealer Promise scheme which aims to develop new levels of trust between dealers and customers.
CitNOW has delivered a series of training workshops to Skoda retailer across the UK to help them maximise their use of the company’s innovative video technology.
Outgoing Nissan UK boss Jim Wright has admitted that imposing April margin changes on dealers “was not the right thing to do” and promised better communication with the network in future.
Consistent customer experience is the key to rebuilding trust among disillusioned customers, according to Dragon 2000.
JudgeService has announced a major partnership with Auto Trader to offer independent dealer reviews.
For car dealers to be continuously successful, their customers have to have a satisfying experience at each stage of the sales process – from when they first research a vehicle online, through to when they step into the dealership and drive off after their third service.
