David Morton, sales and solutions director at Arvato UK & Ireland, explains how car retailers and manufacturers can take advantage of the wealth of data available to them to deliver a seamless and proactive customer experience.
A new dealer-to-home car delivery service launching in the Midlands claims to offer dealers a free service to deliver cars to buyers.
Motorpoint Castleford has pulled out all the stops to adopt a festive feeling at its Castleford branch – building its own ice rink.
Dacia is the UK's top car manufacturer when it comes to brand advocacy, according to the results of a recent poll conducted by YouGov.
Inchcape UK’s Toyota Oxford car dealership is all set to get into the festive spirit by transforming its showroom for an Winter Wonderland Christmas Fair.
RRG Group has become the latest addition to the Mazda MyWay network after establishing the test drive concept in the Greater Manchester area.
Online customer service reviews are now becoming an integral part of the buying experience for consumers.
SsangYong is Britain’s most satisfactory car brand, according to the 2018 Honest John Satisfaction Index survey of 10,000 car owners.
Car dealers can improve customer satisfaction by providing online part-exchange prices and simplifying the administration process at point of sale.
Sytner Group's CarShop used car supermarket operation has opened a £100,000 Technical Training Centre at its preparation centre in Leighton Buzzard.
Inchcape UK’s Lexus Guildford dealership has invited customers to its Winter Wonderland Christmas fair in support of Alzheimer’s Society.
Lotus is planning to redevelop its Hethel headquarters to include a customer experience centre, heritage centre and museum.
Inchcape UK's Land Rover Kings Lynn car dealership gave potential customers the chance to chat with celebrity guests including Captain Mark Phillips, Zara Tindall and Clare Balding at the recent Burghley Horse Trials.
To succeed at digital retail, car dealers need to compliantly win consumers’ trust and offer an easy route to purchase
The Motor Ombudsman has revealed that despite an upsurge in demand for assistance, the 10-year anniversary of its Service and Repair Code reveals a positive picture of the UK's automotive sector.
Green Flag research has revealed that Londoners spend the most on unnecessary motor repairs.
Mercedes-Benz Retail Group’s Watford dealership has been criticised by the city's Mayor and nearby residents for ignoring rules and blocking pavements and cycle routes with its "dangerous" car parking.
Inchcape UK’s Mercedes-Benz dealership in Warrington has celebrated its 10-year anniversary with an event to thank customers and employees.
JudgeService has launched Micro Reviews, a new real-time review product allowing car buyers to post online feedback about their customer experience in franchised dealerships.
Bosch's new technician training centre has laid a path for the evolution of aftersales and will serve to encourage “pride in the brand”, Group Renault’s Mark Crockett has said.
Breeze Volkswagen rolled back the clock to recreate a landmark moment from 14 years ago as the car retail group celebrated its 20,000th sale.
An estimated two million Brits regret “jumping straight-in” to the first finance deal offered without shopping around, research has revealed.
Lookers has become the only UK motor retailer to receive two Mumsnet rated retailer badges in response to its family focussed dealership developments.
Hyundai has put together a free track day driving experience for i30 N hot hatch customers at Millbrook proving ground in Bedfordshire.
Luscombe Motors Car Shop won Retailer of the Year accolades as Auto Trader rewarded the efforts of the UK’s best car dealers at its 11th annual Retailer Awards.
