Matt Haden has been promoted to aftersales manager at the Swansway FIAT Group following 11 years with the company.
The future looks bright for Mercedes-Benz Retail Group’s West Bromley operation after two of its apprentices were named as Britain’s best by the vehicle manufacturer.
CitNOW video technology is powering the pan-European roll-out of the Ford Video Check aftersales service.
Three of Toyota’s UK retailers have been named among the manufacturer’s best in Europe, receiving Ichiban awards for their excellent performance in customer service, sales and aftersales.
The Motor Ombudsman’s vehicle recalls online search tool has seen an 80% boost in consumer interest between January and April, with an additional 49,000 page views.
Aftersales software solution provider autoVHC has announced the global rollout of its upgraded vehicle health check software following its acquisition by Snap-on earlier this year.
A majority of motorists (53%) would rather trade their car in for a model that can still be serviced by an independent garage, than pay more at a main dealer.
Lookers has reported 30% growth in used car turnover during a “buoyant” Q1 which saw retail volumes and rising profit across the board.
Technicians in the Mitsubishi Motors UK dealer network are set to receive Institute of the Motor Industry qualifications following specialist training on EV and hybrid vehicles.
Currently up to 44% of ‘red work’ – that which is identified as either an urgent fault or repairs that, if not completed, will render the vehicle unsafe, or even illegal - remains unsold by the average aftersales department.
Car owners are being offered the chance to configure their service plans with an online tool developed by eDynamix.
We know that customers are paying on average of 11% more, when they choose a franchised dealer to carry out work.
Brown Brothers Distribution have signed a new long term agreement with Vauxhall to supply paint and dry goods for the Vauxhall Approved Bodyshop Programme.
A survey of 6,000 garages across the UK has identified that franchised retailers charge an average of 40% more than their independent rivals for an hour's workshop labour.
The number of cars on UK roads showing mileage discrepancies has risen by 25% since 2014, HPI has revealed..
A Marshall BMW dealership repaired vandalism caused to a number of cars belonging to local residents after spotting evidence of their predicament on social media.
Motorists have put their support firmly behind keeping the first MoT test for cars at three years.
VehicleVision has secured a three-year extension to its contract with Audi UK which will see it provide the Audi Cam aftersales video solution for the bnrand's dealer network.
The IMI has welcomed calls from Daniel Zeichner MP for licensing of motor industry professionals working on electric vehicles.
The automotive industry has undergone huge transformation over recent decades.
The days of visiting a dealership to book a car service or MoT appear to be on the way out as research shows most motorists want to book online.
Company car drivers have voted for Mercedes-Benz as the best fleet dealer network for aftersales support.
The main failure points at first MoT have been revealed and they include lighting and signalling, brakes and tyre wear and damage.
Fix Auto Croydon has completed the first of a two-phase multi-million pound investment programme following an ambitious premises move.
John Clark Motor Group is partnering with Smartdriverclub to become the first used car dealer in Scotland connect to customers via the business’ loyalty-boosting app.
