Bonuses, holidays, or a handwritten note of thanks? Finding the right way to recognise your dealership employees’ contribution is vital
Customer satisfaction index surveys divide opinion among car dealers and carmakers. Like it or loathe it, CSI is changing
Many motor retailers say they would like to emulate Apple or John Lewis, but to do so would require radical change
Recruiting employees of different genders, ages and backgrounds will broaden the skills and experience your business depends upon to prosper.
A sandwich shop, a leasing company, a beauty salon, and a property business are just four ways dealers have created revenue streams and boosted footfall.
Pressures on car dealerships are increasing, but for those that are willing to change their business model and diversify, there are opportunities.
Car buyers welcome choice and dealer profits benefit from personalisation, but does that variety slow down deals and are US-style stocking levels the answer?
How car dealers can craft their messages for individuals and deliver them how and when each person wants.
While apps are no substitute for a good website, they can build trust and increase engagement and retention.
As the price of new cars becomes more transparent, dealers will need to develop other distinguishing factors to gain the upper hand in the market.
Automotive Management Live: Where franchised and independent dealers will find everything they need to know about operating a modern showroom and service and repair facility fit for the digital age.
When: November 7 2019
Where: Birmingham NEC
Find out what features are in this month's, and future, issues