Staff retention is one of the key areas where car dealers can improve their processes according to a business which has spent a decade analysing the science behind car sales and customer behaviour.
Flexible working can increase staff retention and attract women to the motor retail industry.
From Thursday (April 6 ), large employers are under a responsibility to produce and publish a yearly report on their gender pay gap.
Vehicle remarketing specialist G3 Remarketing has invested in training from the National Association of Motor Auction (NAMA) for its vehicle inspection staff.
The automotive retail sector must do more than simply “rely on a person’s passion for cars” when attracting the talents of the future, according to TrustFord HR director Sharon Ashcroft.
Some of the best-performing dealers ensure the right people, with the right skills, are placed in management positions.
This summer 270 new apprentices will be given the opportunity to join the Arnold Clark Group.
There has been a 50% rise in people contacting Ben, the automotive industry charity, about their mental health.
Mental health problems linked to work pressure cost UK employers £30 billion a year
The Institute of the Motor Industry (IMI) is confident dealer groups will be able to use all funding from their apprenticeship levy to avoid handing back unused money to the Government.
According to Eurostat, just 16% of the automotive retail workforce is made up of women.
Changing legislation poses challenges for how motor retailers deal with their workers
The Institute of the Motor Industry has appointed Mark Armitage as senior apprenticeship manager to help dealers, training providers and colleges meet the demands of the new levy.
The apprenticeship levy risks being “poor value for money” as it draws an additional £2.8 billion from private business but yields just a £640 million rise in government spending, according to a report by the Institute for Fiscal Studies.
Mercedes-Benz UK claimed the Large Employer of the Year title at the National Apprenticeship Awards held at an exclusive ceremony at London’s Grosvenor House.
During our work in the motor industry over the past 10 years, our specialist customer experience consultancy, Experience Insight, has developed a process which helps us to accurately profile customer experiences and the factors that influence decision making and purchasing.
Training staff to engage customers efficiently on every communication channel will pay off.
The Finance & Leasing Association has won government approval to develop a motor finance specialist apprenticeship standard for the motor finance industry.
Bain Capital Private Equity has acquired MSX International as it looks to profit from a trend for automotive companies to outsource more business processes.
DEKRA Automotive has announced the appointment of former Inchcape chief executive Robert Hazelwood as its UK managing director.
Trusting staff to use their best judgement at work helps them to be more innovative and productive, says Lucy Adams, the former head of human resources at BBC.
Volvo has seen 40 sales professionals pass through its 13-week induction programme designed to encourage those with a background in sales into automotive retail.
Ben has seen a 51% increase in the number of automotive industry professionals seeking its assistance in the third quarter of 2016.
Dealers have been warned of significant changes in employment law in 2017.
Arnold Clark has been named employer of the month for December for its work in supporting young people in employment.
