Ford is rolling out a Video Check service across its dealer network to provide consumers with greater transparency and improve customer satisfaction.
Swansway Garages’ Liverpool Van centre has been named as Volkswagen Commercial Vehicles’ Dealership of the Year for the third consecutive year.
As one of the few areas of retail which simply can't be conducted entirely online, car dealerships are physical retail spaces which are just as relevant today as they were before the rise (and rise) of online shopping.
Automotive was the only sector which saw fewer customers receive top service first time around in 2016, according to the findings of the UK Customer Satisfaction Index (UKCSI).
Recently-established Oodle Finance has secured £60 million of investment to help it roll-out a funding solution for customers from the full range of credit profiles.
Magistrates ordered a used car dealer to pay £5,000 in compensation and fines after after hearing how he sold unroadworthy vehicles and refused customer refunds.
The Motor Ombudsman received 7,200 enquiries from customers related to its Vehicle Sales Code between launch in September until December last year.
Even with a warranty, customers can often be upset their car needs repairing, but a prepared dealer can make the experience positive and painless for everyone.
During our work in the motor industry over the past 10 years, our specialist customer experience consultancy, Experience Insight, has developed a process which helps us to accurately profile customer experiences and the factors that influence decision making and purchasing.
Dicksons of Inverness were named Kia Motors UK’s Dealer of the Year as the Korean brand recognised the best performers in its 187-strong network.
What do car dealers need to know to use social media effectively and efficiently? We ask eight experts for their best practice advice.
AA Garage Guide has joined forces with the recently-launched Motor Ombudsman to drive forward the platform’s aim to promotes “quality first”.
Research into motorists’ spending habits has revealed that most will buy 14 cars and spend a total of £212,904 running them during their lifetime.
Direct car sales are the biggest threat to Auto Trader but Brexit could prompt a two year business boom for the UK, according to chief executive Trevor Mather.
JudgeService is set to double its workforce again to meet growing demand – recruiting a further 30 customer contact specialists.
Product innovation and expansion into new areas are stimulating growth in the industry – and bringing consumers back into dealerships in the process.
Mitsubishi Motors has targeted better communications with its customers after recruiting a new customer services manager.
Former Cap HPI head of partnerships, Jon Sheard, has been appointed as EnquiryMax in a bid to drive business growth and strengthen partner relations.
The AA Cars used car portal has launched a ten-point Dealer Promise scheme which aims to develop new levels of trust between dealers and customers.
Easy-to-shoot, high-quality videos are vying with professionally taken photos as a method of engaging customers.
First appearances matter – never more so than when buying a car. That’s why valeting firms are in such high demand.
CitNOW has delivered a series of training workshops to Skoda retailer across the UK to help them maximise their use of the company’s innovative video technology.
Independent car dealers rely on repeat business, making managing customer relationships crucial.
Outgoing Nissan UK boss Jim Wright has admitted that imposing April margin changes on dealers “was not the right thing to do” and promised better communication with the network in future.
Consistent customer experience is the key to rebuilding trust among disillusioned customers, according to Dragon 2000.
