The AM100 dealer group Lookers, which also trades as Charles Hurst and Taggarts, has won the Online Consumer Experience of the Year (Franchised) trophy at the 2022 AM Awards.
A specially-built drone has delivered a fly-through view of Snows Motor Group’s Lexus Hedge End car dealership as part of a bid to share the dealership experience with prospective customers.
Stellantis has promoted its head of customer experience and quality for Abarth, Fiat, Alfa Romeo, Fiat Professional and Jeep, Iain Brown, into the role of Fiat and Abarth UK sales director.
Skoda UK has removed the entry-level version of its Enyaq electric vehicle (EV) from sale in the UK, citing a need to “manage customer expectations” amid lengthy lead times.
Fake reviews could be made illegal under new rules handed to the Competition and Markets Authority (CMA) by the UK Government.
Kia UK has been running a leadership development programme designed to give Kia dealership staff specialist leadership and development skills.
AM’s latest ‘General Managers Guide to…’ webinar is set to offer insight from Lookers, Picador, Sandicliffe and Wessex Garages on how to tackle the issue of car retail’s ‘lost’ customers.
Toyota franchised car retailers John Roe Grimsby, Ron Brooks Motor Group and Burrows Motor Company have all been awarded with the brand’s Ichiban awards for excellence in customer service.
Car buyers are more likely to recommend dealers that offer add-ons than those that do not, according to a new study by JudgeService.
Despite our changing habits as consumers, as we embrace digital channels, many of us still want to experience a face-to-face interaction for that moment when we sign on the dotted line for a new car.
The Motor Ombudsman’s Knowledge Base online resource has achieved one million views since launching in January 2019.
A customer video created by the aftersales team at Vertu Motors’ Macklin Motors Edinburgh East Hyundai has secured a global customer service award from the Korean car maker.
One in three of the complaints received by The Motor Ombudsman from EV owners in 2021 related to point-of-sale issues or inadequate post-purchase customer service.
Analysis by Driver Power's Shopper Survey has found consumers criticisms of dealership staff account for three out of four areas in which their expectations were not met.
A new technology platform has been launched to help dealers drive longer customer relationships and greater lifetime value.
In his latest 'Viewpoint' opinion article for AM, Professor Jim Saker responds to a recent AM webinar, concluding that accessibility is now the key ingredient for any car retailer's reputation.
Sytner Group has teamed up with luxury car franchise partner Rolls-Royce Motor Cars to offer a real-life hero the chance to experience an all-expenses day out in London.
Almost half of in-market car buyers expect to make a purchase before the end o the year, according to research from What Car?.
In his latest 'Viewpoint' opinion article for AM, Professor Jim Saker reflects on the positive impact that COVID-19 safety measures have had on customer experience in car retail.
Automotive retailers that can leverage their customer data will be best placed to face any future challenges with the automotive retail model, according to customer relationship management (CRM) specialists Salesforce.
The link between customer feedback and how this can drive loyalty will be explored in depth as part of Reputation's Operational Excellence session at AM Live tomorrow.
Peter Vardy Group has announced a partnership with Zoom EV, to provide customers with services to help simplify the switch to electric.
Online reviews should be embraced by car retail businesses to “create a narrative of good customer service”, AM’s latest ‘General Managers Guide to…’ webinar heard.
Niall Fitzgerald, a former CEO of Unilever, once said, “Data makes your briefcase heavy. Insight makes you rich.” It’s an approach that will guide the rapid advancement of online automotive retail.
Vanarama has beaten the likes of BT, Vodafone and DHL Supply Chain to no fewer than seven gold awards at UK Customer Experience Awards.
