Dealers risk losing out on referrals from new customers who have discovered them online, according to consumer behaviour research from JudgeService.
It is always interesting to reflect on how the emphasis in the UK's car retail sector has changed over the years.
Genesis Motor Europe has partnered with retail brand experience specialist Stellar to help create its Westfield London studio and is set to make its debut at the Goodwood Festival of Speed 2021.
Toyota and Lexus will drive franchisees' aftersales customer retention by extending the warranty on its cars to 10 years and 100,000 miles through its new service-activated Relax scheme.
Car buyers returning to the market following a series of COVID-19 lockdowns have told What Car? that they trust franchised car retailers more than their competitors – including new online disruptors.
Eight Kia dealerships have been awarded the 800 Award by Reputation, each achieving more than 800 points out of 1,000.
Kia Motors UK retailers Ken Jervis, Gravells and Drayton Motors have scored a hat-trick of Institute of Customer Service (ICS) accreditation – each achieving a ‘ServiceMark with Distinction’.
The team at the Isle of Wight’s Esplanade car retail group have expressed their desire to see customers return to their multi-brand showroom as it celebrates a landmark 75th anniversary.
Vertu Motors’ Bristol Street Motors and Macklin Motors have renewed its sponsorship of Channel 4's coverage of Formula One.
Sales executives will be replaced in DS Automobiles showrooms by a new single contact for a customer's lifecycle. UK dealerships introduce ‘DS Concierge’ role.
Hyundai Motor UK has received the Feefo Gold Trusted Service award for its Accident Aftercare programme – ‘Call Hyundai First’.
Suzuki has achieved a high-ranking position in the latest Institute of Customer Service’s UK Customer Satisfaction Index, taking 23rd place overall and third in the automotive sector.
Hyundai Motor Group has showcased the DAL-e, a customer service robot that could end up in Hyundai and Kia showrooms.
Over a quarter of in-market buyers would like to have the option to have their next vehicle fitted with winter or all-season tyres instead of summer tyres, What Car? research has found.
LCV dealers servicing large heavy vans have an customer service opportunity in 2021 when new laws ban the use of tyres aged more than 10 years on good vehicles and minibuses.
Motorpoint is set to roll-out the Hidden Disabilities Sunflower Scheme across its used car supermarket network in a bid to offer better assistance to people in need of additional support.
MotorVise has launched its own mystery shopping service to help improve standards across car dealerships.
Fix Auto UK has formed a partnership with Trustpilot, to ‘instil confidence and credibility’ in the service provided by its franchise partners.
Volkswagen Group’s new customer contact centre is set to be operated from a new 22,000 square-foot facility in Leeds after its appointed US service operator TTEC to operate the service.
Auto Atai has launched as a new business offering marketing and customer experience training programmes aimed at UK dealer groups.
Santander Consumer Finance has launched an extension to its eSign system which helps dealer partners give customers choice of where they sign the finance contract.
Toyota has been recognised as the highest-ranking automotive brand in the latest UK Customer Satisfaction Index from the Institute of Customer Service.
Low Cost Vans has unveiled the launch of its first ever television advertising campaign through Sky Media’s SME Support Scheme.
As Scotland's car dealers re-open their showrooms to sales customers, Jo Causon, the chief executive of The Institute of Customer Service, tells AM that recognition of front-line retail staff is the key to post-lockdown success.
After almost three months of shuttered showrooms, the Government’s easing of lockdown restrictions meant car dealers in England were able to reopen their doors from June 1, Northern Ireland June 8 and Wales just this week.
