Car retailer’s priorities have shifted away from new and used car sales to improved compliance and aftersales focus.
Supply chain issues causing delays for new car deliveries are causing greater reputational damage to franchised car retailers than their manufacturer partners, a car buyer survey has revealed.
The criteria valued by consumers looking to purchase a new vehicle is changing, now they’re asking how the vehicle can improve their experience for commutes.
Honda UK’s franchised car dealers topped the Auto Express Driver Power Survey’s rankings for customer satisfaction survey.
Auto Trader is helping retailer’s showcase their 'exceptional' customer service with the launch of Auto Trader Highly Rated 2022.
Suzuki GB has been ranked as the top automotive brand for customer satisfaction in the Institute of Customer Service’s UK Customer Satisfaction Index (UKCSI).
AM100 group Arnold Clark has opened its first Innovation Centre in England, which will help to educate motorists about electric cars and alternative fuel vehicles (AFVs) ahead of the UK Government's ban on new combustion engined cars from 2030.
Chorley Group emerged as the top Lancashire business for customer service in the annual Red Rose Awards.
Polestar has launched a new customer referral programme in Europe, South Korea and the United States, which applies to all new vehicle purchase methods.
Navigation and safety technology already freely accessed by motorists emerged as the services that the majority were most willing to pay for in a connected car study conducted by YouGov.
iTrackLeads is urging dealers to respond to leads as quickly as possible, after its research found that every 10-minute delay creates a 30% drop in conversion.
The AM100 dealer group Lookers, which also trades as Charles Hurst and Taggarts, has won the Online Consumer Experience of the Year (Franchised) trophy at the 2022 AM Awards.
A specially-built drone has delivered a fly-through view of Snows Motor Group’s Lexus Hedge End car dealership as part of a bid to share the dealership experience with prospective customers.
Stellantis has promoted its head of customer experience and quality for Abarth, Fiat, Alfa Romeo, Fiat Professional and Jeep, Iain Brown, into the role of Fiat and Abarth UK sales director.
Skoda UK has removed the entry-level version of its Enyaq electric vehicle (EV) from sale in the UK, citing a need to “manage customer expectations” amid lengthy lead times.
Fake reviews could be made illegal under new rules handed to the Competition and Markets Authority (CMA) by the UK Government.
Kia UK has been running a leadership development programme designed to give Kia dealership staff specialist leadership and development skills.
AM’s latest ‘General Managers Guide to…’ webinar is set to offer insight from Lookers, Picador, Sandicliffe and Wessex Garages on how to tackle the issue of car retail’s ‘lost’ customers.
Toyota franchised car retailers John Roe Grimsby, Ron Brooks Motor Group and Burrows Motor Company have all been awarded with the brand’s Ichiban awards for excellence in customer service.
Car buyers are more likely to recommend dealers that offer add-ons than those that do not, according to a new study by JudgeService.
Despite our changing habits as consumers, as we embrace digital channels, many of us still want to experience a face-to-face interaction for that moment when we sign on the dotted line for a new car.
The Motor Ombudsman’s Knowledge Base online resource has achieved one million views since launching in January 2019.
A customer video created by the aftersales team at Vertu Motors’ Macklin Motors Edinburgh East Hyundai has secured a global customer service award from the Korean car maker.
One in three of the complaints received by The Motor Ombudsman from EV owners in 2021 related to point-of-sale issues or inadequate post-purchase customer service.
Analysis by Driver Power's Shopper Survey has found consumers criticisms of dealership staff account for three out of four areas in which their expectations were not met.
